TechSpot

Internet going really slow

By toodazed
Jun 5, 2009
  1. Hello, my internet will sometimes load website fast and others really slow. I have tried using firefox, google chrome, and safari and they all do the same thing. I have also tried repairing the connection and running it with several virus removers but nothing is working...

    I attached my log to the thread please help!
     

    Attached Files:

  2. touch

    touch TS Rookie Posts: 978

  3. spehling

    spehling TS Rookie Posts: 54

    Hell Toodazed,

    First you should establish wether or not you have a good internet connection. You can do this by going to the coomand prompt and begin checking for packet loss by example: ping -t www.google.com or attempting to ping your local gateway. if you are not using a router. try typing ipconfig in the command window. find out your local gateway and ping it, example. ping -t 172.16.0.16 or ipconfig all and ping your local dns server. what you are looking for is packet loss and latency. to the right you will see ping time in milliseconds. if your ping time is well up into the hundreds. This may be why your internet connection appears slow. Are you going through a router? I hope this helps.
     
  4. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    Excellent idea spehling

    Tho i would go one better. Download PingPlotter

    Use it to
    >> Run and repeat a ping trace to google or other website in question (it defaults to re-run the trace for you every 15 seconds)
    >> It'll display the route and delays along the route including route statistics, visual graph, average times for all traces, and more
    >> Note times between route points, to destinations as well as its variation over time
     
  5. toodazed

    toodazed TS Rookie Topic Starter

    Ok I tried scanning with SuperAntiSpyware and it restarts every time I scan. Right now I'm running Malwarebytes and will post that log up soon.

    Also I do not understand the PingPlotter is it ok if I copy and paste the results here?

    Thanks everyone for the help so far!
     
  6. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    Certainly you can copy your ping plotter results to a TechSpot post. Also here's a brief explanation

    PingPlotter uses an underlying Windows command called tracert (you can also open a Windows command prompt and use tracert yourself))

    Your request to a website isn’t “a straight path” from you to the site. Rather information travels to to the site by going from router to router (called “hops”) till finally reaching destination.

    What you’re seeing is each hop (shown by each router's address) along your website request's path..

    Thus you can see
    1) The total time from you to destination and if that time varies alot
    2) Check to see if the time varies if you test DIFFERENT destinations
    3) And rather then simply knowing how long it takes to from you to destination (from point A to Z) you can see the time along each point along the path of from A to B, B to C, etc till it finally gets to point Z. This helps to know if any one hop (i.e. router) might be the culprit for a slow request/response time
     
  7. toodazed

    toodazed TS Rookie Topic Starter

    Here is my Malwarebytes log I will try to scan again with Superantispyware
     

    Attached Files:

  8. toodazed

    toodazed TS Rookie Topic Starter

    I have attached the Malwarebytes, Superantispyware, and Hijack log to this post.
     
  9. touch

    touch TS Rookie Posts: 978

    Remove Avira or Avast from add/remove programs, in contropanel.

    Please download Combofix:
    ComboFix
    And save to the desktop.

    Close all other browser windows.

    Double-click on the combofix icon found on your desktop.

    Please note, that once you start combofix you should not click anywhere on the combofix window as it can cause the program to stall. In fact, when combofix is running, do not touch your computer at all and just take a break as it may take a while for it to complete.

    Combofix will create a logfile and display it after your computer has rebooted. Usually located in c:\combofix.txt, please attach it to your next post.
     
  10. toodazed

    toodazed TS Rookie Topic Starter

    Here is the combofix log
     
  11. toodazed

    toodazed TS Rookie Topic Starter

    Also I just wanted to mention that Combofix fixed my problem with getting the access denied error every time I tried to enable Automatic Updates!!! (YAY!) =)

    Btw I did call my internet provider and they confirmed that I was getting a strong signal so I'm pretty sure it's a virus or something...

    Thanks for the help so far! it seems to be running a little bit smoother!
     
  12. touch

    touch TS Rookie Posts: 978

    Glad to hear there are improvements :)

    Have you paid for Symantec/Norton ?

    Open notepad and copy/paste the text in the quotebox below into it:
    Name the file as CFScript
    and Save it on the desktop

    http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif

    Once saved, refering to the picture above, drag CFScript.txt into ComboFix.exe.

    Combofix will create a logfile and display it after your computer has rebooted. Usually located in c:\combofix.txt, please attach it to your next post

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall
     
  13. toodazed

    toodazed TS Rookie Topic Starter

    I have only used the free 60 or 90 day trial for Norton and I don't have Symantec
     

    Attached Files:

  14. touch

    touch TS Rookie Posts: 978

    "I'm sorry, but we do not support piracy. Due to the fact that your combofix logfile clearly shows you have atleast one known crack/keygen, we will not help you.
     
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