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Internet wont work on laptop

By lukev ยท 4 replies
Sep 3, 2014
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  1. My internet wont work, ive tried using both crome and IE but both browsers say that I am not connected to the internet despite the fact my computer says that I am connected to the internet. I know its not a network problem because my other devices are connecting fine. Also I tried connecting to the wifi at home and at school and it still does not work. My laptop is a HP ProBook 6390b and I am using windows 7. This problem started occurring after about 4 months disuse of my laptop which I think might be a factor as to why its not working. I have run windows updater and run a scan with my antivirus but still nothing helps. Thank you for any assistance in advance.
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,246   +235

    Have you kept up and installed all the Windows 7 updates and are there any yellow (!) in the device manager?
     
  3. lukev

    lukev TS Rookie Topic Starter

    I was able to fix the problem a week ago, thanks for the response though
     
  4. jobeard

    jobeard TS Ambassador Posts: 9,819   +706

    Great - - now it is your turn to be a contributor(y) - - share with us what you did that resolved the problem - - Please!!
     
  5. lukev

    lukev TS Rookie Topic Starter

    I got help on a different website, I did the following to fix my problem.

    Open a command prompt as administrator

    Type each one of the following commands:

    ipconfig /release
    ipconfig /renew
    ipconfig /flushdns
    netsh winsock reset catalog
    netsh int ip reset reset.log

    Now restart your computer.
     

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