After purchasing another year of System Mechanic I was unable to re-activate. The previous version had expired a few months before downloading the newer version. The first attempt to re-activate with the new "activation key" triggered a window that requested that I purchase a discounted version. There was no provision to enter the new "re-activation key". I then tried uninstalling the old version, re-installed the newer version then proceeded to "re-activate". The same frustrating window appeared requesting that I purchase a new version. Attempts to contact iOLO has been ignored. Any suggestions?