First you posted your problem in a wrong section
Hello Welcome TechSpot
We need to get rid of one of the services running on your machine. To do this, copy (Ctrl +C) and paste (Ctrl +V) the text in the code box below to Notepad.
Code:
@echo off
sc stop sp_rssrv
sc delete sp_rssrv
del service.cmd and exit
Save it to your desktop as File name: service.cmd
Save as type: All Files
Once done, double click service.cmd to run it. A command window will open briefly, then close. This is quite normal.
Please read this post completely, it may make it easier for you if you copy and paste this post to a new text document or print it for reference later.
Please re-open HiJackThis and scan.**Check the boxes next to all the entries listed below.
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O4 - HKLM\..\Run: [SpywareTerminator] "C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe"
O4 - HKLM\..\RunServices: [gralqjdpzvc] C:\WINDOWS\system32\gralqjdpzvc.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.pcservicecall.co.uk
O16 - DPF: {4E62C4DE-627D-4604-B157-4B7D6B09F02E} (AccountTracking Profile Manager Class) - https://moneymanager.egg.com/Pinsafe/accounttracking.cab
O23 - Service: KService - Unknown owner - C:\Program Files\KService\KService.exe (file missing)
O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\Program Files\Spyware Terminator\sp_rsser.exe
Now
close all windows other than HiJackThis, then click Fix Checked.**Close HiJackThis.**Reboot into safe mode.
Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.
Please go to Start > Control Panel >
Add/Remove Programs and remove the following (if present):
Spyware Terminator
Please note any other programs that you don't recognize in that list in your next response.
Using Windows Explorer (to get there right-click your Start button and go to "Explore"), please delete these
folders (if present):
C:\Program Files\Spyware Terminator
Using Windows Explorer (to get there right-click your Start button and go to "Explore"), please delete these
files (if present):
C:\WINDOWS\system32\
gralqjdpzvc.exe
Then reboot and post a fresh hijackthis log