Well regretfully I am unable to solve this on my own. So here is the story. This computer had trojan generic10 and after using some of the recommended malware scanners it also had vundo or else they are one and the same. I followed these steps: Viruses/Spyware/Malware, preliminary removal instructions The computer is now mostly clean, but when we try to login to the user, explorer.exe does NOT open on its own. I must go into task manager and open it using run. Here is the hijack this log and also, the computer indicates that trend micro is uninstalled, though I do see traces of it within the hijack log, as well as google desktop, which I removed in attempting to fix explorer. The shell reg_sz key is explorer.exe so that looks correct. Your advise is greatly appreciated.