iTunes 7xxx installation causes BSOD

By Silly Rabbit
Sep 10, 2007
  1. Until the past couple of months, I've had no problems with iTunes. But I ran into some problems (forget exactly what) and ended up uninstalling Quicktime & iTunes. Now...I can install iTunes 6 but it won't interface with my iPods. EVERY VERSION OF ITUNES 7xxx causes a BSOD every single time I try to install it. I've been working with this for about two months now, since it wasn't a priority, but now I really want to be able to add & remove songs & movies to our family's iPods...

    I'm using Windows XP Pro with SP2.

    The BSOD does not mention any specific driver and here are the specifics:

    Stop error 8E (c0000005, 804f28da, ed21f154, 00000000)

    By stumbling around the 'net the past few months, trying to figure this thing out, I found the instructions from cpc2004 on how to create a debuglog.txt file (THANK YOU!)

    So I'm attaching it to this post. First glance would seem to indicate a memory problem? But could it be possible that I never have problems booting up, installing other programs, running other programs (I'd consider myself a power user & my computer is normally on 24/7) and yet each & every single time I try to install iTunes 7 (any version of 7) that I get a BSOD 8E and yet it's still a memory problem?

    Thanks in advance for any help.

    BTW, I did download & install what appear to be the latest drivers for my chipset from this site - made no difference...

    And I've run McAfee Virus scan (since my computer is on 24/7, I have the McAfee security center which runs in the background & updates automatically). I've even tried closing it down & installing iTunes 7xxx & still get BSOD.

    Attached Files:

  2. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    See if removing Folder Lock does anything. It's known to cause problems. Post some more logs if it continues to crash.

    ed21ed1c 8051d6ef 0000008e c0000005 804f28da nt!KeBugCheckEx+0x1b
    ed21f0e4 804df235 ed21f100 00000000 ed21f154 nt!KiDispatchException+0x3b1
    ed21f14c 804df1e6 ed21f1c8 804f28da badb0d00 nt!CommonDispatchException+0x4d
    ed21f168 8054b239 f7af636a ed21f294 ed21f338 nt!KiExceptionExit+0x18a
    ed21f1c8 f7af6555 ed21f238 00000000 00000000 nt!ExAllocatePoolWithTag+0x7af
    WARNING: Stack unwind information not available. Following frames may be wrong.
    ed21f260 804de7ec 85ec3f48 40100000 85ec3f4c windrvNT+0x4555 <-- Folder Lock.
  3. Silly Rabbit

    Silly Rabbit TS Rookie Topic Starter

    Well, I'll be darned. That was exactly it! I swear I've spent ~10 hours in the past couple of months dinking with this (not to mention the countless BSODs!)

    Thank you SO much!

    Take your pick:

    You Da Man!

    Smooches (I'm a girl!)

    Here I thought I was being so diligent, since I have some documents & images that contain sensitive data. I was concerned if someone walked off with my PC... Is there any way to peacefully co-exist with Folder Lock?

    Thanks again, SO MUCH!
  4. BlameCanada

    BlameCanada TS Rookie Posts: 320

    You could try a different lock HERE There are a number of alternatives.
  5. Silly Rabbit

    Silly Rabbit TS Rookie Topic Starter

    THANK YOU! I'm off to take a look at that!
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