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Juno email problems.

By richmit
Sep 30, 2007
  1. I have been using Juno for my email for years. Beginning about two weeks ago, I cannot print messages directly from Juno. It will print attachments in Word, Excel, etc. that are in the Juno message. I have uninstalled Juno and reinstalled. I have uninstalled my printer and reinstalled.

    In the event viewer in XP pro, IE version 7 it says:
    "Hanging application Juno.exe, version 5.0.3762.12545, hang module hungapp, version 0.0.0.0, hang address 0x00000000"
    Does anyone have any idea what to do?
    Thanks for your help.
    Richmit
     
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Please go back to the Event Viewer> right click on the Error> Properties>

    When you open any event there is a "copy" button below the up/down arrows. Click that, then go to any place that allows you to type (ie. notepad, wordpad, this board) and you can paste (use CTRL-V) the event details there. You do not need to include the lines of code that follow the Description.

    This will show the Event # and Source, both necessary.
     
  3. denzee

    denzee TS Rookie

    Richmit, did you ever get any resolution for this problem. I am getting the same thing (only IE6). I contacted Juno, and all they did was blow me off. Thanks

    Frank
     
  4. denzee

    denzee TS Rookie

    Here is the error event I am receiving:
    Event Type: Error
    Event Source: Application Hang
    Event Category: (101)
    Event ID: 1002
    Date: 10/11/2007
    Time: 11:23:25 PM
    User: N/A
    Computer: HOMEPC01
    Description:
    Hanging application juno.exe, version 5.0.3762.12545, hang module hungapp, version
    0.0.0.0, hang address 0x00000000.

    For more information, see Help and Support Center at
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 48 61 6e 67 ion Hang
    0010: 20 20 6a 75 6e 6f 2e 65 juno.e
    0018: 78 65 20 35 2e 30 2e 33 xe 5.0.3
    0020: 37 36 32 2e 31 32 35 34 762.1254
    0028: 35 20 69 6e 20 68 75 6e 5 in hun
    0030: 67 61 70 70 20 30 2e 30 gapp 0.0
    0038: 2e 30 2e 30 20 61 74 20 .0.0 at
    0040: 6f 66 66 73 65 74 20 30 offset 0
    0048: 30 30 30 30 30 30 30 0000000

    Thanks
     
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