TechSpot

Laptop can only connect to internet in safe mode

By MarkGelbart
Aug 1, 2011
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  1. A few weeks ago, my wife's laptop had a problem with malware. Microsoft security essentials took care of it. After that she ran a full scan. Ever since she ran that full scan, she can only connect to the internet in safe mode. Other than that, her computer seems to be working fine.

    She has Windows 7 and Internet explorer 8.
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 12,172   +37

    You are most likely looking at a driver issue. Tell us the make of your laptop.
     
  3. MarkGelbart

    MarkGelbart TS Rookie Topic Starter

    type

    It's a Dell Studio 1555/1557/1558
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 12,172   +37

    Okay, go to Dell's website, find your Dell model and update your system with the latest wireless/networking drivers that they offer.

    Let us know if that resolves your issue.
     
  5. MarkGelbart

    MarkGelbart TS Rookie Topic Starter

    There are 6 different drivers for my model.

    I don't know which one to choose.

    None of them seems to match up with the kind of router we have.

    I don't know if that makes a difference, but I'm afraid to download a driver until I know for sure it's the right one.
     
  6. Route44

    Route44 TechSpot Ambassador Posts: 12,172   +37

    The router is not in the equation.

    Update the latest drivers or is Dell dating them all the same?
     
  7. MarkGelbart

    MarkGelbart TS Rookie Topic Starter

    They have different dates.
     
  8. Route44

    Route44 TechSpot Ambassador Posts: 12,172   +37

    Do the latest date.
     
  9. MarkGelbart

    MarkGelbart TS Rookie Topic Starter

    When I tried to download the latest driver, it said it couldn't find the ethernet controller and canceled.

    I tried to download another driver, but that one said I needed to activate the wireless switch for it to install. I'm not sure what they mean by wireless switch.
     
  10. Route44

    Route44 TechSpot Ambassador Posts: 12,172   +37

    The wireless switch is on the front edge of your laptop. When it is off it is amber but when switched on it is green.
     
  11. HiDDeNMisT

    HiDDeNMisT TS Enthusiast Posts: 204   +11

    For me he has a virus. Id do a malware scan just to be safe
     
     
  12. Route44

    Route44 TechSpot Ambassador Posts: 12,172   +37

    Yes, it could be she still has infection. Let's see what happens concerning the switch.
     
  13. MarkGelbart

    MarkGelbart TS Rookie Topic Starter

    I'm can't find anything that looks like a wireless switch on my laptop.

    I will run another scan to see what happens.
     


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