Laptop keyboard key acting like its stuck but unresponsive when pressed

A friend of mines samsung laptop keyboard is having a problem with the z key. when you open word or log on to the computer it acts like it is stuck and just types out the letter continuously but when you press the key physically nothing happens please help
 
thanks for the reply i read the links, i will be sure to try what was suggested and to be careful not to damage the keyboard. What got me confused is that the key seems stuck when you login or open a fresh word document but when you press it hard there is no response. Let me mension it did remove the key top and clean the bottom but still no inprovement i just dont want to jump to concluding that the keyboard is dying especially that the key works by its self. I wonder if there is a conclusive test
 
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