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Laptop Problem

By StuLeeds
Jan 5, 2007
  1. Hi, I have got a problem with my laptop. When i switch it on it loads up and when it gets to the desktop screen it loads nothing up. All you can see is the cursor for the mouse. no task bar or icons or anything. If someone could let me know what the problem with it please. Thanks StuLeeds
     
  2. Steve

    Steve TechSpot Editor Posts: 2,216   +1,240

    If you load WinXP into safe-mode does that work?
     
  3. StuLeeds

    StuLeeds TS Rookie Topic Starter Posts: 17

    Yeah loads up fine in safe mode.
     
  4. Steve

    Steve TechSpot Editor Posts: 2,216   +1,240

    click -> start -> run and then type "msconfig". Is there anything unusual starting up? To check click the startup TAB at the top and take a look.
     
  5. StuLeeds

    StuLeeds TS Rookie Topic Starter Posts: 17

    No there is just all the usual things in there.
     
  6. StuLeeds

    StuLeeds TS Rookie Topic Starter Posts: 17

    I have just tried diagnostic startup - load basic devices and services only and it loaded up fine.
     
  7. StuLeeds

    StuLeeds TS Rookie Topic Starter Posts: 17

    the things what are in the start up tab are.

    zlclient
    SynTPLpr
    SynTPEnh
    SpyCatcher
    SOUNDMAN
    SISUSBrg
    Rundll32
    keyhook
    RACONFIG2500
    NeroCheck
    Rundll32 cmicnfg
    AGRSMMSG
    ctfmon
    Intervideo WinCinema Manager
    Microsoft Office
    Spycatcher Protector
    Utility Tray
    Scheduler
     
  8. nismo91

    nismo91 TS Evangelist Posts: 900   +15

    when the mouse pointer is available only, press ctrl-alt-del and run explorer.
    Is it working then?

    from the msconfig, i dun see anything weird but try to off one of these if possible each restart :
    zlclient / scheduler / spycatcher / RAconfig2500
     
  9. ekawalaski

    ekawalaski TS Rookie

    The problem you have with your laptop is common. Usually, the "desktop" does not load because there is something missing from the initial installation of Windows, assuming it is what you are using. If your OS is working fine in Safe Mode, then it must not be an installation problem; but, it can be that something is preventing your OS from being fully loaded. That can happen because a spyware, for example, had entered your machine somehow without your knowledge, or you have downloaded something that contains a malicious item. Try, for the sake of it, to scan your machine with "Spybot" or "Ad-aware" for things that may prevented your desktop from loading. You never know, but there might be a hidden process running somewhere in the background.
     
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