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Lose internet after several hours on XBL

By Prometheus25
Aug 26, 2005
  1. I have DSL and a D-link 604 ver. E router. After spending several hours on Xbox live, I lose all internet connection and have to restart my router and DSL modem. This has been continuing for several months now. IT IS VERY FRUSTRATING! I have tried downloading the latest firmware available for this model and the poblem persists. If anyone has any advice that could help, post here or e-mail me at ***************. THank you.


    Edit: do not post your e-mail address on a public webpage -- Nodsu
     
  2. zephead

    zephead TechSpot Paladin Posts: 2,483

    is the modem losing the connection altogether, or is your xbox the only device on the network that loses internet? if your modem is indeed crapping out, you should call your ISP.
     
  3. Prometheus25

    Prometheus25 TS Rookie Topic Starter Posts: 16

    it's not just the Xbox, I lose internet on my computer as well. It may be the router. To reconnect, I unplug my router's power and plug it back in. This is pretty much the jist of it.
     
  4. jobeard

    jobeard TS Ambassador Posts: 13,446   +323

    You did secure the router with a new password and disabled remote control,
    didn't you?
     
  5. Prometheus25

    Prometheus25 TS Rookie Topic Starter Posts: 16

    hmmm..... I'd have to say no. Is this or could this be the source of my troubles?
     
  6. jobeard

    jobeard TS Ambassador Posts: 13,446   +323

    absolutely! fixit asap
     
  7. Prometheus25

    Prometheus25 TS Rookie Topic Starter Posts: 16

    I have adjusted the settings as suggested. After more confusion and infuriation, I hope this will solve my problems. Thanks a lot for your help!
     
  8. Prometheus25

    Prometheus25 TS Rookie Topic Starter Posts: 16

    (sigh)....6 hours....a new record....gaahhhh! As you can see, I lost my internet...AGAIN! Although your idea helped, it didn't fix the problem. Any other ideas?
     
  9. Daave

    Daave TS Rookie

    I also have problem with router that means randomly my computer loses all internet connectivity, sorted only by unplugging and plugging in router. I usually get way more than 6 hours before it happens though - can be upto a day.
     
  10. jobeard

    jobeard TS Ambassador Posts: 13,446   +323

    First, STOP using the Xbox until you can control the Internet connection ...
    who knows what a game machine is trying to do!!!

    Second, the ISP *may* have set the least period to some goofy time like
    8 hrs or one day. You don't use it all day, but the connection is there ONLY
    for one day. When it expires, the remote connection does a reset and your
    end does a renew -- apparently failing. Just an idea :eek:
     
  11. zephead

    zephead TechSpot Paladin Posts: 2,483

    try updating the firmware on the router.
     
     
  12. Prometheus25

    Prometheus25 TS Rookie Topic Starter Posts: 16

    obviously you're illiterate, since I said I did that in my first post. Secondly, Jobeard, you're saying I should try expanding the time frame in which I can use the internet. And by the way, all an Xbox does is download and upload information from servers, like a computer, just less susceptible to viruses!
     
  13. jobeard

    jobeard TS Ambassador Posts: 13,446   +323

    The reason is: who knows if the tcp protocol is or is not being reset by a box
    that isn't intended to say online 24/7 like a computer is? It's yours to use as you please :)
     
  14. Prometheus25

    Prometheus25 TS Rookie Topic Starter Posts: 16

    Although it isn't designed to stay on for extended periods of time, it happens all the time. I also doubt that my Xbox would shut down the internet to my entire LAN.
     
  15. jobeard

    jobeard TS Ambassador Posts: 13,446   +323

    ok, i'll be blunt. It only takes ONE misuse of the protocol to reset the router
    and thus loose ALL connections.

    When problem solving, one very useful technique is Split-Halves; divide the
    resources into 2 parts and use only one. if the problem persistes, it's NOT in
    the other half. if it's gone then it IS in the other half. continue until there's only
    2 objects left and you have the culpret cornered.

    You may be absolutely correct - -then too, it can still be the culpret.

    just a suggestion :)
     
  16. Prometheus25

    Prometheus25 TS Rookie Topic Starter Posts: 16

    would it help to mention that we had Highspeed cable internet a few months previous and had absolutely no trouble then? same set up and everything
     
  17. jobeard

    jobeard TS Ambassador Posts: 13,446   +323

    so what changed? Use of the Xbox? Could also be just a TCP Release/Renew
    cycle, which leads to the previous Update the Firmware comment.
     
  18. mattfrompa

    mattfrompa TS Maniac Posts: 482   +8

    Because of the amount of time you seem to have put into this, would it be fair to presume you have reserved a static IP address on the router settings for the xbox to use? Also that you have applied that reserved IP address to the xbox? I don't know what games you are playing, but some don't work very well unless you also do some port forwarding.
     
  19. jobeard

    jobeard TS Ambassador Posts: 13,446   +323

    btw: I have a guest in the house with an xbox and here's the setup
    Code:
    ISP -- modem -- netgear router ---- his Linksys router --- his xbox
                             |                 |
                         my switch              + -- his Xp/Pro SP2 game rig
                             |
                             + -- my Linux, Xp/Pro, and wife's Max
    
    He comes home ~9:30pm and plays 'til 2-3am. Weekends it's an all day marathon.
    I NEVER reboot the Netgear (ah heck -- maybe once/twice a year?) and unless
    the ISP (gateway or DNS) goes down, he never reports any problems to me.

    The following ports get forwarded to hist Linsys:
    AOL-IM(5190-5193), Ventrillo(3784)​
    I've prepared to fwd Steam but it's unnecessary.
     
  20. mattfrompa

    mattfrompa TS Maniac Posts: 482   +8

    jobeard, do you have two routers involved for a particular purpose, or is the switch within the Linksys router all you really needed?
     
  21. jobeard

    jobeard TS Ambassador Posts: 13,446   +323

    totally UNNECESSARY, but convenient for my friend -- it just worked out as the
    equipment was available and it isolated his systems from mine :)
     
  22. mattfrompa

    mattfrompa TS Maniac Posts: 482   +8

    Ah I see, that makes sense.
     
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