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Lost internet connection

By MUSTANGPC
May 29, 2006
  1. I was browsing one afternoon and suddently I was cut off from the internet world. I just cannot browse any longer. Everytime I go to the Internet, I get an error message - no connection to the server. I checked with the Provider and they say there is nothing wrong with my connection. Yes, I have checked that myself and there is nothing wrong with my connection. I thought maybe its the work of some worm - I did a thorough cleaning and found nothing suspicious.

    The Provider even advised that I restore to a good day when I had no problem - May 01 I suggested. And, that was what I did - nothing work!

    Can someone help me out. Many thanks
     
  2. akaivan

    akaivan TS Maniac Posts: 470

    ooooooooooooooooo i like yer avater
     
  3. Nodsu

    Nodsu TS Rookie Posts: 5,837   +6

    What does your network look like? Do you have a router? Do you connect using dialup, cable modem, DSL or carrier pigeons?

    What did you do when you got cut off?
     
  4. jobeard

    jobeard TS Ambassador Posts: 9,351   +622

    fundamentals

    please describe your network
    {dial-up,dsl,cable}
    {direct connection or router}
    {one or multiple systems}

    and of course we need your browser/email client

    fyi: fundamental networking is diagnosed with
    ping by address
    ping 64.233.187.99​
    this must work!
    if this fails, then your hardware or software config needs attention

    and
    ping by name
    ping google.com​

    if this fails but ping by name is ok, then it's a DNS config problem
    (could also be your host file or malicious software)
     
  5. MUSTANGPC

    MUSTANGPC TS Rookie Topic Starter Posts: 26

    Cannot Browse The Internet

    Thank you Jo and Nodsu for your quick response.

    We have a cable broadband and we share thru a Linksy wired router. I went thru a thorough diagnostic check which include ping with the local Provider and to my surprise, there is connection. No problem with that but I cannot browse or get into the Internet. I suspect it could be some kind of BUG or like you say DNS config problem. :confused:
     
  6. MUSTANGPC

    MUSTANGPC TS Rookie Topic Starter Posts: 26

    Sorry, I had to remove it - something to do with decency......
     
  7. N3051M

    N3051M TS Evangelist Posts: 2,115

    i've guessed you've probably gone through the whole restart modem, reset router gig while you were diagnosing with your ISP?

    can any other pc/laptops connect to the internet?

    run through these, to eliminate virii/warez problems that may be contributing to it:
    http://www.techspot.com/vb/topic50981.html

    try disabling any active firewalls just for troubleshooting purposes.

    do you have norton installed?
     
  8. MUSTANGPC

    MUSTANGPC TS Rookie Topic Starter Posts: 26

    Cannot Browse The Internet

    Whilst diagnosing with the ISP we disabled firewalls - yes I have Norton installed. Anyhow, I'll try disabling active firewalls again.
     
  9. N3051M

    N3051M TS Evangelist Posts: 2,115

    i betcha its norton internet security yes??

    uninstall that, as well as its orphans it leaves behind, then reboot, run your ISP's connection wizard/cd/setup thing..
     
  10. jobeard

    jobeard TS Ambassador Posts: 9,351   +622

    a lot of people here bash Norton for all kinds of reasons, but personally, believe it or not guys,
    my runs, runs well, and does its job nicely. Perhaps taking it down would
    remove one layer of suspicion until the problem is solved.
     
  11. MUSTANGPC

    MUSTANGPC TS Rookie Topic Starter Posts: 26

    Cannot Browse The Internet

    Yeah, maybe I'll try what you suggest. Hey, is yours a Dual-core Intel940 CPU?
     
  12. N3051M

    N3051M TS Evangelist Posts: 2,115

    yes, true. usualy its norton pre 2003 era thats still good, but like some, when norton works it works beutifully.. its just depends on your other pc habits and its other programs that usualy screws it up in the end...

    otherwise, still a good troubleshooting step, as experienced before in this matter...
    me?? just a normal p4 presscot chip
     
  13. MUSTANGPC

    MUSTANGPC TS Rookie Topic Starter Posts: 26

    Houston - Everything Is Back To Normal

    N3015M - Your suspicion is confirmed - I removed Norton and everything works. I have replaced it with McAfee. It seems to be working fine. Thanks for your good advice. Cheers
     
  14. N3051M

    N3051M TS Evangelist Posts: 2,115

    Good to hear :)

    Have fun.
    N3051M
     
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