Media Centre PC rebooting randomly

By dannn
May 9, 2009
  1. Hello guys,

    I wonder if any of you could be of assistance, as I'm getting extremely frustrated by this problem and am at complete blank as to what the problem could be.

    Basically, I have a media centre PC that is rebooting at random intervals. It has no warning before hand, and just goes blank and restarts.

    I thought it could be an over-heating problem, however I have run speedfan to see what sort of temperatures it gets to and it averages around 40oc on the CPU, which to me seems fine?

    I've had a look through the event log, and there are a couple of entries after the reboot which seem interesting; although I haven't got a clue what they mean! I'll post those now, one sec.

    and there is also another event in there a couple of minutes after saying that:

    Now I'm not sure how to open this elussive .dmp file but have attached it just in case that might give you a bit more information?

    I hope this all helps, and thanks very much guys; it is really getting quite irritating to be in the middle of some work to have it randomly reboot :(
  2. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,436   +37

    First, you are using XP SP2. It would be advisable to update to SP3.
    This may resolve some or all of your issues.

    All the codes point to hardware in one way or another...
    because they are not consistently pointing in the same direction, some general tests are in order...
    This is not necessarily in priority order... I think all are important at this point.
    1. Memtest, to test for RAM errors. See here...
    2. DskChk, (Windows Utility, can be run from command prompt), or Drive Utility software from the maker of your drive, usually available as a free download from their site.
    3. Are your drivers up to date?
    4, Check for Virus and Malware? The nasties out there today can generate a variety of errors. Whether or not your firewall and AV protection are up to date, I would recommend visiting the Virus and Malware removal area.

    Error Analysis Summary...

    Error code 10000050, Seems usually to point to hardware.
    Error code 00000019, A pool header issue is a problem with Windows memory allocation. Device driver issues are probably the most common, but this can have diverse causes including bad sectors or other disk write issues, and problems with some routers.
    Error code 1000000a, may be caused by one or more of the following:
    * Hardware failure (memory, processor, or motherboard).
    * Anti-virus software that is running on your computer.
    * Drivers installed by third-party software.
    Error code 1000008e, These are nearly always hardware compatibility issues (which sometimes means a driver issue)
    Error code 000000f4, "One of the many processes or threads crucial to system operation has unexpectedly exited or been terminated. As a result, the system can no longer function. Specific causes are many, and often best resolved by a careful history of the problem and the circumstances of the error message. "
    Error code 100000d1, usually caused by faulty drivers.

    From Dump
    PROCESS_NAME: lxcrcoms.exe (Lexmark Driver)
    Possible causes of this error may include the following:
    * Hard disk damage
    * General hardware configuration problems with the BIOS, the memory, the hard disk, or with other devices
    * Incompatible device driver
    * Incompatible software
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