mirrored images

By revracer
Sep 21, 2006
  1. My mother-in-law was given a used Dell Intel Celeron with an upgrade to 386 computer (i'm not sure on the exact specs). When I hooked it up for her it starts to boot up properly, the Windows 98 screen comes up full size, but when it comes up to the box to enter to password the screen shows 4 mirrored images (w/4 mouse pointers). When I get to the desktop again it shows 4 mirrored images. The computer operates completely normal except for the way it comes up on the screen - anything you go into comes up w/4 exact images in miniscule size. Can anyone give me any advice as to why and how to fix this?
  2. sw123

    sw123 TS Rookie Posts: 595

    Sounds like a video problem. Try replacing the video card and see if it works.
  3. revracer

    revracer TS Rookie Topic Starter

    The person that gave this to her stated she had no problem with it she just upgraded to a new computer. If it was a video card wouldn't the problem exist all the way through the boot up process. All of the screens prior to the password box come up full screen and normal?
  4. agi_shi

    agi_shi TS Rookie Posts: 385

    Maybe she tweaked something with the visual settings? I know that some video cards/monitors allow for rotations and other things.
  5. Rick

    Rick TechSpot Staff Posts: 4,573   +65

    Your problem is the refresh rate on the computer exceeds the monitor's abilities.

    The Windows logo shows fine because the Windows logo screen is displayed at 640x480 @ 60hz, which is a very basic setting. The desktop probably loads at 800x600 @ 60hz or higher, which could be an issue depending on the age of the monitor.

    To fix this problem, boot into Safe Mode.

    When the computer powers on, you'll see the initial BIOS screen with a manufacturer's logo or a bunch of information about your computer. Directly after this screen, the Windows logo probably appears. You'll need to tap the F8 key just a split second before the Windows logo shows up and a menu will appear. Try it again if it doesn't work the first time.

    Navigate the menu using the arrow and enter keys. Select "Safe mode" and your computer should boot right up into a very ugly and limited version of Windows. Right click on 'My Computer' and choose 'Properties' from the menu. Click on the 'Device Manager' tab. Double click on 'Display Adapters' and right click on the adapter listed underneath this group. The menu should show an option to remove or uninstall it, please do so.

    Restart the computer and it will boot into 'normal' Windows. Your resolution, refresh rate and color depth will be set very low (probably default - 640x480 @ 60hz). Change these settings by right clicking anywhere on the blank area of your desktop and click 'Properties'. Click the 'Settings' tab and adjust the slider to the desired resolution (at least 800x600) and select the highest color depth possible from the pull down menu (Usually 24 or 32-bit). You should increase the refresh rate to at least 75Hz, which you can do by clicking the 'Advanced' button in this window. 1024x768 @ 75Hz+ would be a good value for a 17" or greater monitor. Someone with poor vision may prefer 800x600 @ 75Hz or better.
  6. korrupt

    korrupt TS Rookie Posts: 716

    Couldnt have said it better myself;)


  7. revracer

    revracer TS Rookie Topic Starter

    Thanks Rick, I wasn't expecting something this simple to fix it. My luck it's usually something catastrophic.
    Thanks Again
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