TechSpot

Missing icons and tool bar

By bagleyst
Jan 21, 2009
  1. My desktop icons and toolbar where start is are not showing up i run explorer.exe and it comes up for like 4 seconds then they are gone again can someone help me???
     
  2. CCT

    CCT TS Evangelist Posts: 3,556

    If you put the cursor to the bottom of the screen, do you see a verticle 2-ended arrow?

    If so, click, hold, and drag up. Then right click the screen, click 'lock toolbar', and while there cursor over 'arrange icons' and click 'show icons'.
     
  3. bagleyst

    bagleyst TS Rookie Topic Starter Posts: 16

    no there no arrow

    the only time the tool bar and desktop icons show u is when i run explorer.exe
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  5. bagleyst

    bagleyst TS Rookie Topic Starter Posts: 16

    what do u mean merge resiters
     
  6. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    what do u mean merge resiters?

    Just do the above ;)
     
  7. bagleyst

    bagleyst TS Rookie Topic Starter Posts: 16

    merge to registry???what is this

    i right click and save link as to my computer and then just restart my computer then

    i open it and it a text file
     
  8. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Right click on the saved Registry file, and select Merge ;)
     
  9. bagleyst

    bagleyst TS Rookie Topic Starter Posts: 16

    i didnt do that yet i restarted my computer and everthing shows up but i click on them and nothing works my closk is even stop
     
  10. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  11. bagleyst

    bagleyst TS Rookie Topic Starter Posts: 16

    How can you merge the file

    I can not see that option when i right click the file

    the file is in my desktop
    it open as a txt file
    is that where that file need to be same to?

    how can i have my explorer.exe stay on in task manager- processes?

    Everytime i see explorer.exe in processes tap in task manager everything is working but once it gone, everything goes away
     
     
  12. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Please try merging the file (right click on the actual file, without notepad open or anything)
    In Safe Mode

    Safe Mode can be accessed by pressing F8 before Windows starts (ie restart first)
    Once in Safe Mode (when you log in - continue to Safe Mode when asked)

    Then locate the "restoretaskbar.reg" file, probably on your Desktop somewhere
    Right Click on it
    Then left click on Merge

    Please note: You may need to run explorer.exe in Safe Mode too

    Edit

    Other than that, download this tool: http://www.dougknox.com/xp/utils/XP_FixLogon.zip
    This utility checks for the correct GINA value in the Registry and will allow you to restore it, if its incorrect.
    .
     
  13. bagleyst

    bagleyst TS Rookie Topic Starter Posts: 16

    i ran fix win xp logon it say the following
    default gina in use.
    dll in use:MSGINA.DLL (standard)

    also i didnt find the reg file in my desktop in "save mode"i save it in my document and try to right click it and i did not find any thing that said "merge"
     
  14. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Try this.

    1. Open a Command Prompt (you can do this by clicking Start->Run and typing in CMD then press enter)
    2. enter the command assoc .reg=regfile
    3. enter the command ftype regfile=regedit.exe "%1"
    4. enter the command ftype regfile (should get back regfile=regedit.exe "%1" and association should be repaired)

    5. Double click on your restoretaskbar.reg file and you should get the successful merge message box.


    By the way, if you cannot get to command prompt, you can do the above in Safe Mode Command Prompt (from pressing F8 before Windows startup)


    By the way, all of this is just the first test!
     
  15. bagleyst

    bagleyst TS Rookie Topic Starter Posts: 16

    It did not work i did not get and merge option

    do you think i have a virus???

    i did the cmd in my regular mode
     
  16. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    ok its come to this (I tend to get determined)

    Locate the file named SHELL.INF (should be in your %windir%/inf directory). Once located right click on it and select INSTALL. This is not to be undertaken lightly as it resets ALL file extensions to their defaults and you would have to go back and reset associations if you have preferred apps associated with specific extensions.

    Note: a quick way to find SHELL.INF, is by clicking on Start->Run-> %windir%/inf

    Once Shell.inf is installed, then double click on your restoretaskbar.reg file again and you should get the successful merge message box.
     
  17. bagleyst

    bagleyst TS Rookie Topic Starter Posts: 16

    i did it but i dont think it let me install it

    am i going to see something after it get install

    i need to open the file you mean
     
  18. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  19. bagleyst

    bagleyst TS Rookie Topic Starter Posts: 16

    i guess i got a virus then it did not work

    thanks for all your help!!!!

    i guess i should complaint to trend micro antivirus and spy sweeper for not protecting me better
     
  20. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Yes I'd uninstall both if I were you
    Avira (in the guide) with Malwarebytes (also in the above guide) is the best :grinthumb

    Once Trend is un-installed, or if you have issues un-installing it, do this:

    *Start->Run-> C:\Program Files\Trend Micro\Internet Security 12\TISSuprt.exe
    The Trend Micro Diagnostic Toolkit window will appear. Click on the Uninstall tab
    Click on the Un-install button
    Click on the Un-install button again when asked if you want to continue with the un-installation
    Restart your computer

    * Note: If the Trend Micro Diagnostic Toolkit window does not appear
    Run: C:\Program Files\Trend Micro\Internet Security 12\PCCTool.exe

    Or read here for more info: http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1036064&id=EN-1036064
     
  21. bagleyst

    bagleyst TS Rookie Topic Starter Posts: 16

    can i just keep them and add the other software///


    also if it it finds and thin weird just quaratine the file and remove them???


    I use malwarebyte software and it look like it work the desktop icons been up for 5 mins so far!!!!!!!!!!!

    THANK YOU!!!!!!!!!!!!!!!!!!
     
  22. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    NO

    Just Avira and that's that ! (remove the rest)

    Yes remove\Delete\Quarantine whatever, any found Malware

    Follow the guide precisely

    By the way, because I'm positive you'll miss this part
    When Malwarebytes finishes scanning, make sure to view the results and you remove all found issues
    By the way, that's written in the guide too

    Oh, and here's that guide again: UPDATED 8-step Viruses/Spyware/Malware Preliminary Removal Instructions

    Good Luck

    Edit:

    I note you have now edited your last reply with "Thankyou"
    Great news :)
     
  23. bagleyst

    bagleyst TS Rookie Topic Starter Posts: 16

    why is only avira???

    yes i click on the remove all option after it finish scanning

    it look like it work

    THANKS once again
     
  24. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Avira is presently the best Antivirus (I have to write "In My Opinion" ;) )

    Thanks for the update :grinthumb

    Any further Malware issue please create a new Thread in the Virus & Malware removal forum. Make sure to attach the logs on your first post there too.

    All done.
     
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