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Motorola phone tools says my phone is not supported

By deank
Dec 25, 2013
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  1. I purchased motorola phone tools several years ago,it used to work for my phone which is a motorola ve20

    I just installed it on my laptop which has windows 8,and it says my phone is not supported. It used to work for this phone. I would like to back up my phone book etc.

    I did all the updates and it says its up to date now. I do not who else to contact to figure this out.

    thanks
     
  2. learninmypc

    learninmypc TS Evangelist Posts: 6,405   +329

    Have you tried contacting motorola?
     
  3. Jad Chaar

    Jad Chaar TS Evangelist Posts: 6,476   +965

    When you say, "it used to work", do you mean before a certain point? Did you upgrade to Windows 8 or something? Or did it just say suddenly that your device is not supported?
     

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