My computer will not start up

By woolybubs
Jan 20, 2012
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  1. First off, I am not really computer savvy, so I do not know all the lingo or those kind of things. I have a dell desktop with windows 7. I have noticed for the past two days that my computer was running a bit slow, and firefox stopped responding twice but then worked fine. This morning I went to turn on my computer and it goes to where I pick a user and I put in my password, then it didn't do anything when I pushed enter; I clicked on it with the mouse and it still did nothing. I then restarted the computer and not it is just staying on the grey screen that says windows 7 at the bottom. The mouse error is there too but it doesn't do anything else.
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,461   +135

    Take the computer to a friend that repairs computers or a retail computer shop for repair
  3. woolybubs

    woolybubs Newcomer, in training Topic Starter

    That was kind of what I was thinking, but was wondering if there was something simple that it could be.
  4. jobeard

    jobeard TS Ambassador Posts: 13,042   +224

    try booting into Safe Mode by striking F8 once per second

    should give you a b/w vga screen to choose Start in Safe Mode - - continue there if possible.

    If that works, then there's things we might try here to save you the $$/time of a visit to the repair shop.
  5. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,461   +135

    Yeah Jobeard go for it... I really don't think woolybubs is up for this though :)
  6. woolybubs

    woolybubs Newcomer, in training Topic Starter

    f8 did not do anything
  7. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,461   +135

    Off to the repair shop we go... No friends that understand computers better than you, that can help here? Your computer is definitely sick :suspiciou
  8. woolybubs

    woolybubs Newcomer, in training Topic Starter

    I have a family friend that can look at it. Thank you.
  9. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,461   +135

    If you friend has questions, we can probably help


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