My laptop keeps turning itself off

By Tammy210xxx
Oct 30, 2013
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  1. Its not overheating. I have already taken my laptop in to a repair shop and they assumed it was a virus so they reloaded my Windows. Its only 2 years old and I use Kasperski antivirus. When I took it back to the repair facility, the laptop worked fine with no issues. Made me look like I was crazy. When we got it home ten minutes later, it powered on and lasted about 5 minutes and turned off. For about an hour all we could get it to do was come on for a few seconds and turn right off. Never even completely started. It has already been determined that it is not a heating issue, this computer runs ice cold. Before I take it back for a third time does anyone have any ideas on what could be causing this? It happens if its plugged into the wall too. Could there be something wrong with the battery that is causing this? My daughter is disabled and uses the laptop for her school assignments. Its a Dell Inspirion. Please, any help would be great.
  2. Blkfx1

    Blkfx1 TechSpot Addict Posts: 866   +167

    Hmmmm. It could be a battery problem among other things. To test to see if it's your battery, I would take the battery out and just power the laptop with the charger. If the laptop stays on and runs normal using just the charger as power. I'd say it's safe to say your battery is the culprit.

    Since the problem happens before the machine even boots into windows sometimes. I'd say it's probably a hardware related issue. Usually, it's almost always overheating in situations like this. You say it's not overheating, but, can you provide actual temps for us to confirm that.

    Idle and load temps will give us the best idea of the situation. I would also check your RAM. Do you know how to run a memtest?
  3. Tammy210xxx

    Tammy210xxx Newcomer, in training Topic Starter

    The first start it goes about ten minutes and shuts down. After the initial shut down it takes an hour to start completely again. If I attempt to start it right away, it doesn't even power up. As far as temps, my house is kept at 75 and the laptop is cool right after a shut down. It never even gets warm. Never heard of a memtest. Sorry, I can do the basics.

    When I took it back to the shop, it ran perfectly. We opened ten tabs with games, videos, music, everything we could think of. It sayed on and stayed cool. Im just going by what the repair place told me. They are the ones that said its not a heat issue. At home, since it is used primarily for my daughters classwork, it is kept on a desk. Once I got it home, it wouldnt even power up.
  4. Blkfx1

    Blkfx1 TechSpot Addict Posts: 866   +167

    Even if the laptop doesn't feel warm to the touch, it can still be overheating.
    Download this program: HWmonitor
    Once it's installed, I want you to take a screenshot of the temperatures and post them here. This way we can confirm if it's actually overheating or something else.

    I'm not very confident in the advice the repair shop gave to you. Repair shops are notorious for telling you anything to get you to pay them for some sort of repair. The fact that they said it was caused by a virus seems very suspicious. A virus usually won't affect a machines ability to power on. It kinda defeats the purpose of infecting it.
    learninmypc likes this.
  5. Tammy210xxx

    Tammy210xxx Newcomer, in training Topic Starter

    Ok, I will be home in about 2 1/2 hours. If I can get it to come on I will post the temps.
  6. Tammy210xxx

    Tammy210xxx Newcomer, in training Topic Starter

    Hope this helps

    Attached Files:

  7. Tammy210xxx

    Tammy210xxx Newcomer, in training Topic Starter

    The computer hasnt turned off yet but when it does, I wont be able to power it back on for a while.
  8. rhik1984

    rhik1984 Newcomer, in training Posts: 48

    Its the fan, working sometimes and getting stuck at other times. please get it fixed.
  9. ken moen

    ken moen Newcomer, in training

    Mine does too and here is a shot of the HWMonitor

    Attached Files:

  10. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,455   +135

    Those temps are hot, I would suggest that you both Tammy and Ken, get your laptops serviced ASAP. If you wait, you may fry the motherboards
  11. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,455   +135

    Any updates on these laptops?
  12. Ricky Morawski

    Ricky Morawski Newcomer, in training

    Tammy, those temps seem fine, I know I used to have a computer where the temperature sensor would short out every so often, and the laptop's CPU temperature would be cruising along at 40-50 degrees, and suddenly, it would spontaneously jump up to 125 degrees C, which is insane, and it would shut down on thermal protection. It never even got near that hot, but it would last for about 5 minutes. I found out that the BIOS doesn't actually shut it down unless it's in an OS, so I booted it up into the BIOS setup and left it there overnight, and it was still on when I woke up. Thinking it was fixed, I exited config, and during Windows bootup, it crashed on thermal overload.
  13. ksssy

    ksssy Newcomer, in training

    My laptop keeps on shutting down too. This is the screenshot of HWMonitor

    Attached Files:

     
  14. Ricky Morawski

    Ricky Morawski Newcomer, in training

    Ksssy, I assume when you say shut down you mean it just crashes (no prior notice, just a sudden black screen crash?) Is there a certain amount of time before it crashes? If so, keep an eye on HW Monitor and keep an eye on the temps. Maybe, you could turn it on, run HW Monitor and record a video with a camera of the readings. If it spikes or slowly grows out of control, then you have a cooling issue
  15. Ricky Morawski

    Ricky Morawski Newcomer, in training

    And Tammy, I'm sorry. I must have misread those temps or something, they are actually pretty hot. Ken, if you feel comfortable opening computers and understand the risk of voiding the warranty or breaking something, I'd open it up and clean the heatsink. Please refrain from just blowing compressed air in backwards, it works, but can get dust in places where it shouldn't be. There are guides on iFixit for most computers in case you can't figure it out. I'd suggest taking pictures through the process, and keeping all of your screws on a piece of white paper with the edges folded so they can't fall out.
  16. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,455   +135

    Looks like Tammy is long gone, and Ksssy needs to take her laptop in for service
  17. learninmypc

    learninmypc TechSpot Guru Posts: 4,569   +184

    I hope their laptops didn't die. :(
  18. Gaara

    Gaara Newcomer, in training Posts: 33

    Check the cpu temperature if is to HOT the laptop won't turn on until it cool off or check memory/


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