Netflix apologizes for downtime, offers service credit

By Emil
Mar 24, 2011
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  1. Two days ago, Netflix was down for several hours. Many users were frustrated as they could not stream videos from the Watch Instantly service, via all of its many forms.

    Read the whole story
  2. Lurker101

    Lurker101 TechSpot Addict Posts: 619   +118

    Netflix went down. Many users were frustrated. Many, many more people though, either didn't know or simply didn't care.
  3. vipor231

    vipor231 Newcomer, in training Posts: 31

    i never received that email,so where is my credit
  4. Rick

    Rick TechSpot Staff Posts: 6,304   +52 Staff Member

    Yup. 97% of them.
  5. Tekkaraiden

    Tekkaraiden TechSpot Maniac Posts: 880   +52

    Is that why it was misbehaving two nights ago. I do appreciate the gesture and will take advantage.
  6. treeski

    treeski TechSpot Guru Posts: 864   +127

    *Shrug* technical problems happen... As long as it's nothing frequent, it's no biggie in my book. I tried to watch stuff during the down time... When I saw it didn't work I just watched something I had previously downloaded.
  7. sweet deal! i'll take the credit.
    i did notice an issue, but it was for only one evening, and as the prior reader stated, i just watched another flick i had downloaded :)

    way to got netflix for stepping up!
  8. Renrew

    Renrew TechSpot Enthusiast Posts: 222   +16

    Kudos, Netflix--you can teach most companies a thing or two about customer service!
  9. Relic

    Relic TechSpot Chancellor Posts: 1,390   +16

    Definitely appreciate this as I was having some issues.
  10. It is nice to see a company out there that still cares for its customers and alot of companies can learn from their gesture. With ATT, it is a pain in the butt getting a refund when they leave you without service for a couple of days. Thanks Netflix and wishing you many years of success and please continue treating your customers good. They pay your bills.


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