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New computer crashed 3 times in 2 days

By flcruiser
Jun 23, 2008
  1. my brand new computer has crashed 3 times in 2 days

    here are the codes it is giving.

    BCCode : ea BCP1 : 8725B670 BCP2 : 8AC14990 BCP3 : 8A9B5258
    BCP4 : 00000001 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

    BCCode : ea BCP1 : 86E36488 BCP2 : 8AB91BE8 BCP3 : 8AC5B580
    BCP4 : 00000001 OSVer : 5_1_2600 SP : 2_0 Product : 256_1


    please help me.
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 12,167   +37

    It would be very helpful if you could give us your system specs including your operating system.
     
  3. flcruiser

    flcruiser TS Rookie Topic Starter

    Inspiron 530 Intel Core2 processor Q6600 (2.40Ghz 1066FSB) w/Quad Core Technology and 8MB cache
    311-7245
    1 4GB DDR2 SDRAM at 800MHz
    310-8647
    1 Dell USB 4 Button Premium Optical Mouse with Scroll
    310-9611
    1 Dell USB Keyboard
    320-6096
    1 Consumer Performance 22W (SP2208WFP),Insp DT
    320-6182
    1 128MB ATI Radeon HD 2400 PRO
    341-4811
    1 500GB Serial ATA II Hard Drive(7200RPM)


    it is windows xp
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 12,167   +37

    Go to Dell's website, find your laptop model and update your all drivers. Sometimes that is all it takes. Let us know if it brings stability.
     
  5. flcruiser

    flcruiser TS Rookie Topic Starter

    now my windows explorer will not stay open. Dell is telling me i need to wipe out my whole computer.
     
  6. Route44

    Route44 TechSpot Ambassador Posts: 12,167   +37

    Do you have a recovery disk? Can you get into safe mode as it is booting by pressing F8?

    What is Dell's reason for directing you to wipe your harddrive?
     
  7. flcruiser

    flcruiser TS Rookie Topic Starter

    they say that my system files are corrupt.
     
  8. andy75

    andy75 TS Rookie

    This aint a helpful reply but that is disgusting, can't you just take it to where you bought it from?
     
  9. Route44

    Route44 TechSpot Ambassador Posts: 12,167   +37

    As asked before: Do you have a recovery disk? Can you get into safe mode as it is booting by pressing F8?
     
  10. flcruiser

    flcruiser TS Rookie Topic Starter

    they gave me steps on how to do a factory reset. has anyone ever seen problems with gufivpdu.dll or vbapepc.dll
     
  11. Route44

    Route44 TechSpot Ambassador Posts: 12,167   +37

    If you google both those .dll's there is nothing on the internet about either of them.
     
     
  12. flcruiser

    flcruiser TS Rookie Topic Starter

    the reason i ask is because they are both in my startup in msconfig
     
  13. Route44

    Route44 TechSpot Ambassador Posts: 12,167   +37

    Since this is new it is still under warrenty don't let them give you any grief about it being your problem. Your PC file system may be corrupt but personally their reply was bunk. They just didn't want to deal with it and so they cast it on to you.

    Unless you are dealing with warze, pron sites, or bit torrents and you've been infected wiping a harddrive is a last resort and once you wipe clean you'll need the Windows OS disk to reload Windows.
     
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