Lost a one year old Sony drive, just quit from one time the computer was on till the next. Computer couldn't find it, the light wouldn't come on, the drive wouldn't open or close or anything. Hadn't changed anything with the machine or the apps. Tried checking the cables, etc. Whole setup is 1 year old, mb, cables, all the drives, the XP Home, etc. So, bought a new NEC ND-3550, installed it, hooked it up, powered up, the light came on, the shortcut icon no longer has a big red ? on it, it's recognized in Dev Mgr and in setup, but when I try to record it keeps saying there's no disc in it. When I put the CD that came with it, it won't auto open, or even manually open. It has Nero on it, don't know if it has drivers or anything. Did a driver update, the wiz said it already has the latest drivers. Could it be a bad IDE cable being it's recognized and everything? Someone suggested a firmware update - ??? What is that, how do I do it? I'll buy a new cable and try it, but ?? Any other suggestions? Seems I read some posts about a couple weeks ago from some folks that had similar problems with their NEC drives not working, but searched and couldn't find them. Thanks for any help! I've only had the drive about a week, should be no problem returning it, BUT I'll get charged if I send it back and there's nothing wrong with it (Tiger Direct). Want to eliminate all other possibilities first.