I found out a lot since the last request for an HJT. I'm asking if the attached picture is a persistent file error. I have uninstalled the folder (program, etc.). I only wish I had known to check the minidump before deleting the file. Also, the program FirstDefense-ISR does not show in my directory, but I can see it in my scan. Customer support said I need to call Microsoft. Kerio was closing a lot and I ran their cleaner. I'm confused though, while getting support, I couldn't figure out if I should run the cleaner or wait until I finished getting support from FD-ISR. I was asked to clean the computer again (no explanation). I'm really kind of new at the HJT process, so do I uninstall-reinstall any of the downloads after I finished. I think your forum shows to delete the Housecalls download (Trend) if your running another firewall. And is file name .6housecall6.6 a valid filename. It looked peculiar to me.