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New User on Terminal Services cannot open network program

By gknauth
Sep 25, 2007
  1. We have a new user that has returned, she is at a remote location, so she logs on via Terminal Services. If we log into the Terminal Server as her from the home office we cannot access the network program, and she cannot from her remote location, either. If we log on as her on one of the computers here at the home office, we can access the program just fine. If we log into the Terminal Server as ourself, we can open the program. We just tried deleting the user and recreating it, and there was no change. Anyone have any suggestions?
     
  2. raybay

    raybay TS Evangelist Posts: 10,716   +6

    What is your network, and who is your provider?
     
  3. gknauth

    gknauth TS Rookie Topic Starter

    We are on a Windows 2003 server. The other people at that remote location are not having any problems, just this one user. We even gave her administrator rights and the error message we get is "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access this file.
     
  4. tipstir

    tipstir TS Ambassador Posts: 4,693   +86

    How does she login..? VPN RSC there is item in Active Directory for Remote users that gets over looked.
     
  5. jobeard

    jobeard TS Ambassador Posts: 13,450   +324

    (1) appears to differ from (2) only by location; ie remote access is failing. does this say that ALL
    remote users have problems {how many are remote} ?
     
  6. gknauth

    gknauth TS Rookie Topic Starter

    We have 7 remote users and only this one that we have added is having a problem.
     
  7. tipstir

    tipstir TS Ambassador Posts: 4,693   +86

    Give her access to account that can logon for now until you can clear up your account issues. There is something wrong. Or you can mirror/clone her with a account of remote user that works. If it still doesn't work? Test a system that works with a new account then bring out the system to her to use.
     
  8. tipstir

    tipstir TS Ambassador Posts: 4,693   +86

    FedEx out a system that works for her, well that's what I would do.. If you can't get this solved?
     
  9. gknauth

    gknauth TS Rookie Topic Starter

    We did mirror/clone a user that does work, and that still did not work. What do you mean by your last sentence "Test a system that works with a new account then bring out the system to her to use"?
     
  10. tipstir

    tipstir TS Ambassador Posts: 4,693   +86

    Something then is wrong with the system she or he is using then. I would FedEx out a new system or loaner to the user that is able to connect remotely using then to be able to login Terminal Services.

    Btw- Again how do they login VPN RSC (token key)
     
  11. jobeard

    jobeard TS Ambassador Posts: 13,450   +324

    suspect the firewall settings and/or the program config settings.
     
     
  12. tipstir

    tipstir TS Ambassador Posts: 4,693   +86

    Could be the way the remote user system was imaged or configured. Something not allowing. They should be able to figure out the problem. Yes could be a firewall, could be something on the user box. Could be something they miss. Could be something in the user router if they're set up that way or rely on ISP to provide internet.
     
  13. Ken Canal

    Ken Canal TS Rookie

    Sounds like an issue with windows enhanced security on server. Try turning it off
     
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