TechSpot

No Audio Device code error 28

By Shaz
May 23, 2007
Topic Status:
Not open for further replies.
  1. Hi

    I have an Acer laptop with Windows XP Media center edition 2005 installed.
    I updated my media player to version 11 and now I can get no sound at all.
    I have gone into Device Manager and that is where I am gettin the above
    error message
    I am not a computer expert so any help will have to be ***** proof. After this
    I promise not to udate ever again

    Many thanks
  2. Deathhawk

    Deathhawk TS Rookie Posts: 78

    Lol...dont you just love computers!!

    Could you download the following progam and run it.....as it opens the 1st page that opens will be called "system summary"...on there will be the details for your "mainboard/chipset"...could you post those details back please
  3. Shaz

    Shaz TS Rookie Topic Starter

    Hi please find system summary below

    OS Name Microsoft Windows XP Professional
    Version 5.1.2600 Service Pack 2 Build 2600
    OS Manufacturer Microsoft Corporation
    System Name ACER-FCAFBFA90D
    System Manufacturer Acer
    System Model Aspire 5630
    System Type X86-based PC
    Processor x86 Family 6 Model 15 Stepping 6 GenuineIntel ~1662 Mhz
    Processor x86 Family 6 Model 15 Stepping 6 GenuineIntel ~1662 Mhz
    BIOS Version/Date Acer V2.90, 20/09/2006
    SMBIOS Version 2.31
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume2
    Locale United States
    Hardware Abstraction Layer Version = "5.1.2600.2765 (xpsp.050928-1517)"
    User Name ACER-FCAFBFA90D\Sharon
    Time Zone GMT Standard Time
    Total Physical Memory 1,024.00 MB
    Available Physical Memory 548.24 MB
    Total Virtual Memory 2.00 GB
    Available Virtual Memory 1.96 GB
    Page File Space 2.38 GB
    Page File C:\pagefile.sys
  4. CCT

    CCT TS Evangelist Posts: 3,556

  5. Shaz

    Shaz TS Rookie Topic Starter

    No audio device

    Hi

    I have managed to solve it anyway as I found out that the hardware was
    still there but needed re-installing again. I did this and now the sound
    has come back. I shall be a bit more careful next time I upgrade. Thanks
    for your help anyway
  6. slycedbread

    slycedbread TS Rookie

    Hello there guys, I've run into the same problem...My sound doesn't work and I have no idea what to do. I downloaded a program that I think will give the information necessary...Please help! If anything else is necessary please tell me! I posted in here because I didn't want to clog up the forum with new threads over the same topic! Thank you!

    Chipset
    ------------------------------------------------------------------------------

    Northbridge Intel i850E rev. A3
    Southbridge Intel 82801BA (ICH2) rev. 04
    Graphic Interface AGP
    AGP Revision 2.0
    AGP Transfer Rate 4x
    AGP SBA supported, enabled
    Memory Type RDRAM
    Memory Size 512 MBytes
    Memory Frequency 530.4 MHz (1:1)
    Total CAS# (tRDRAM) 10
    Row To Column (tRCD) 9

    Processors Information
    ------------------------------------------------------------------------------------

    Processor 1 (ID = 0)
    Number of cores 1
    Number of threads 1 (max 1)
    Name Intel Pentium 4
    Codename Northwood
    Specification Intel(R) Pentium(R) 4 CPU 2.40GHz
    Package Socket 478 mPGA (platform ID = 2h)
    CPUID F.2.7
    Extended CPUID F.2
    Brand ID 9
    Core Stepping C1
    Technology 0.13 um
    Core Speed 2386.6 MHz (18.0 x 132.6 MHz)
    Rated Bus speed 530.4 MHz
    Stock frequency 2400 MHz
    Instructions sets MMX, SSE, SSE2
    L1 Data cache 8 KBytes, 4-way set associative, 64-byte line size
    Trace cache 12 Kuops, 8-way set associative
    L2 cache 512 KBytes, 8-way set associative, 64-byte line size
    FID/VID Control no
  7. CCT

    CCT TS Evangelist Posts: 3,556

    While those are Intel chipsets, you will see while looking at the Intel site

    http://www.intel.com/design/chipsets/850e/

    that they DO NOT provide the audio drivers.

    http://www.intel.com/support/chipsets/sb/CS-009244.htm

    Download and run Everest Home (it is free):

    http://www.majorgeeks.com/download.php?det=4181

    Once you download it, click on it and let it install and then run it from the icon on your desktop and then click on 'Computer' then on 'Summary', then go to the VERY top of the screen and click on 'report', then 'quick report-summary' and then 'plain text' and save it then go to C:/programs/lavalys and open that folder then open Everest Home sub-folder and then reports sub-folder and click on the report which will open it in a text editor and then use your mouse to highlight ALL the debug stuff at the bottom of the report and delete it and then save that file again and then copy and paste it to here.
  8. slycedbread

    slycedbread TS Rookie

    hmm.... its very long... want me to post all of it??

    here's some stuff to start out with...Thank you so much!


    --------[ Summary ]-----------------------------------------------------------------------------------------------------

    Computer:
    Operating System Microsoft Windows XP Home Edition
    OS Service Pack Service Pack 2
    DirectX 4.09.00.0904 (DirectX 9.0c)
    Computer Name ADAM-CYJ0R6091Y
    User Name Adam

    Motherboard:
    CPU Type Intel Pentium 4, 2400 MHz (18 x 133)
    Motherboard Name Dell Dimension 8250
    Motherboard Chipset Intel Tehama i850(E)
    System Memory 512 MB (PC1066 RDRAM)
    BIOS Type Phoenix (01/09/04)
    Communication Port Communications Port (COM1)
    Communication Port ECP Printer Port (LPT1)

    Display:
    Video Adapter RADEON 9500 PRO / 9700 Family (Microsoft Corporation) (128 MB)
    Video Adapter RADEON 9500 PRO / 9700 SEC Family (Microsoft Corporation) (128 MB)
    3D Accelerator ATI R300
    Monitor Plug and Play Monitor [NoDB] (FAIU36143458U)

    Multimedia:
    Audio Adapter Turtle Beach Santa Cruz / VideoLogic SonicFury Audio Accelerator

    Storage:
    IDE Controller Intel(r) 82801BA Bus Master IDE Controller
    Floppy Drive Floppy disk drive
    Disk Drive ST3120023A (120 GB, 7200 RPM, Ultra-ATA/100)
    Optical Drive _NEC DVD+RW ND-1100A (DVD:4x/2.4x/12x, CD:16x/10x/40x DVD+RW)
    Optical Drive SAMSUNG DVD-ROM SD-616T (16x/48x DVD-ROM)
    SMART Hard Disks Status OK

    Partitions:
    C: (NTFS) 114463 MB (88303 MB free)

    Input:
    Keyboard Easy Internet Keyboard
    Mouse PS/2 Compatible Mouse

    Network:
    Network Adapter Microsoft Broadband Networking Wireless USB Adapter (192.168.0.101)
    Modem BCM V.92 56K Voicemodem

    Peripherals:
    Printer \\ADAM-6A3B5192DF\HP LaserJet 3050 Series PCL 6
    USB1 Controller VIA VT83C572 PCI-USB Controller
    USB1 Controller VIA VT83C572 PCI-USB Controller
    USB1 Controller VIA VT83C572 PCI-USB Controller
    USB1 Controller VIA VT83C572 PCI-USB Controller
    USB2 Controller VIA USB 2.0 Enhanced Host Controller
    USB2 Controller VIA USB 2.0 Enhanced Host Controller
    USB Device Microsoft Broadband Networking Wireless USB Adapter #2
  9. slycedbread

    slycedbread TS Rookie

    D955XBK

    ^^I think that's the model number of the board...
  10. CCT

    CCT TS Evangelist Posts: 3,556

  11. slycedbread

    slycedbread TS Rookie

    thank you very much...im currently trying it out...will keep you updated
     
  12. slycedbread

    slycedbread TS Rookie

    CCT, thank you! you're a life saver!! How'd you know that was the driver that I needed??? I've searched for so long and have come up with the wrong driver Every. Single. Time. Thank you!!!
  13. CCT

    CCT TS Evangelist Posts: 3,556

    I would suggest you copy that driver package still zipped if possible to a cd or Zip drive and lable it and put it with your Install disks somewhere safe.

    You never know when hardware will become 'unsupported'.

    :)
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