No internet connection on laptop

By Airplayne
Aug 3, 2015
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  1. I have a HP Pavilion laptop that was able to connect via wifi, or ethernet, just fine until I recently upgraded it to Windows 10. The problem did not start right away, but could be associated with my security software (bitdefender). The laptop does recognize the router, but when I look into the settings I see that there is no connectivity in the IPv4 or IPv6.

    Please let me know if additional info is needed to further diagnose this problem.

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