No sound

By richrichie
May 22, 2014
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  1. Hi am having a samsung laptop rv510 with bios
    OS Name Microsoft Windows 8.1 Pro
    Version 6.3.9600 Build 9600
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name ANNOINTING
    System Manufacturer SAMSUNG ELECTRONICS CO., LTD.
    System Model RV410/RV510
    System Type x64-based PC
    System SKU
    Processor Celeron(R) Dual-Core CPU T3500 @ 2.10GHz, 2095 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date Phoenix Technologies Ltd. 01UC.P022.20100826.LX, 8/26/2010
    SMBIOS Version 2.5
    Embedded Controller Version 255.255
    BIOS Mode Legacy
    BaseBoard Manufacturer SAMSUNG ELECTRONICS CO., LTD.
    BaseBoard Model Not Available
    BaseBoard Name Base Board
    Platform Role Mobile
    Secure Boot State Unsupported
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "6.3.9600.16408"
    User Name ANNOINTING\ANNOINTING RICH
    Time Zone Pacific Daylight Time
    Installed Physical Memory (RAM) 2.00 GB
    Total Physical Memory 1.96 GB
    Available Physical Memory 473 MB
    Total Virtual Memory 3.96 GB
    Available Virtual Memory 1.68 GB
    Page File Space 2.00 GB
    Page File C:\pagefile.sys
    Hyper-V - VM Monitor Mode Extensions No
    Hyper-V - Second Level Address Translation Extensions No
    Hyper-V - Virtualization Enabled in Firmware No
    Hyper-V - Data Execution Protection Yes

    that is my system infomation. there is no sound and it says no audio output device is installed and again video, sound and game controller is not showing in device manager please I need your help.
  2. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,358   +167

    List any Problem devices
    • Make sure devices are connected and powered on
    • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
    • On the other hand, if no devices are listed, tell me so
    Generate and attach a DirectX report
    • Click Start->Run, enter dxdiag and click OK
      ===> If you’re running 32 bit Windows, dxdiag will launch on its own
      ===> If you’re running 64 bit Windows, you’ll see 64-bit DxDiag. Click it to launch the 64-bit version of dxdiag
    • Notice progress in lower left window corner
    • When done, click Save Information button and save as a text file to your Desktop
    • Click the Upload a File button to upload and attach the file to your next post
  3. richrichie

    richrichie Newcomer, in training Topic Starter

    I thought I should get back to windows 7 so I am using windows seven now and still same problem. below is the information you asked for

    Attached Files:

  4. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,358   +167

    Your system has High Def (HD) Audio
    Windows connects to HD Audio like this
    Windows <===> HD Audio Bus Controller <==> HD devices​

    I expect the HD audio controller to be listed in your DxDiag under System Devices. But it's not. It should also be listed in Device Manager under System Devices. But I'm guessing you won't find it there.

    Check your BIOS settings. See if a BIOS setting disabled onboard/integrated sound. If so, enable it.

    Unless it's somehow disabled in BIOS, I believe the controller has failed so your sound won't work :(

    HD.jpg
  5. richrichie

    richrichie Newcomer, in training Topic Starter

    Sound, game and video controller is not showing in device manager and the high definition audio controller is not found in the system devices as in the picture you posted.
  6. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,358   +167

    So now you must check BIOS settings on your computer. See if a BIOS setting has onboard audio disabled. That would stop Windows from detecting the hardware. Otherwise, the hardware failed :(
  7. richrichie

    richrichie Newcomer, in training Topic Starter

    Please how do I go into the bios and how do I enable the sound and where will I even find it..please
  8. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,358   +167

  9. richrichie

    richrichie Newcomer, in training Topic Starter

    Ok I will do that now thanks and I will get back to you when am done with it
  10. richrichie

    richrichie Newcomer, in training Topic Starter

    Hello the onboard sound is enabled but still no sound.


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