No sound

[richrichie]

Hi am having a samsung laptop rv510 with bios
OS Name Microsoft Windows 8.1 Pro
Version 6.3.9600 Build 9600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ANNOINTING
System Manufacturer SAMSUNG ELECTRONICS CO., LTD.
System Model RV410/RV510
System Type x64-based PC
System SKU
Processor Celeron(R) Dual-Core CPU T3500 @ 2.10GHz, 2095 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Phoenix Technologies Ltd. 01UC.P022.20100826.LX, 8/26/2010
SMBIOS Version 2.5
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer SAMSUNG ELECTRONICS CO., LTD.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.3.9600.16408"
User Name ANNOINTING\ANNOINTING RICH
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 1.96 GB
Available Physical Memory 473 MB
Total Virtual Memory 3.96 GB
Available Virtual Memory 1.68 GB
Page File Space 2.00 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions No
Hyper-V - Second Level Address Translation Extensions No
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

that is my system infomation. there is no sound and it says no audio output device is installed and again video, sound and game controller is not showing in device manager please I need your help.

 

[LookinAround]

List any Problem devices

• Make sure devices are connected and powered on
• Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
• Click Problem Devices. Anything appear?
• If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
• On the other hand, if no devices are listed, tell me so

Generate and attach a DirectX report

• Click Start->Run, enter dxdiag and click OK
  ===> If you’re running 32 bit Windows, dxdiag will launch on its own
  ===> If you’re running 64 bit Windows, you’ll see 64-bit DxDiag. Click it to launch the 64-bit version of dxdiag
• Notice progress in lower left window corner
• When done, click Save Information button and save as a text file to your Desktop
• Click the Upload a File button to upload and attach the file to your next post

 

[richrichie]

I thought I should get back to windows 7 so I am using windows seven now and still same problem. below is the information you asked for

 

[LookinAround]

Your system has High Def (HD) Audio
Windows connects to HD Audio like this

Windows <===> HD Audio Bus Controller <==> HD devices​

I expect the HD audio controller to be listed in your DxDiag under System Devices. But it's not. It should also be listed in Device Manager under System Devices. But I'm guessing you won't find it there.

Check your BIOS settings. See if a BIOS setting disabled onboard/integrated sound. If so, enable it.

Unless it's somehow disabled in BIOS, I believe the controller has failed so your sound won't work

 

[richrichie]

Sound, game and video controller is not showing in device manager and the high definition audio controller is not found in the system devices as in the picture you posted.

 

[LookinAround]

So now you must check BIOS settings on your computer. See if a BIOS setting has onboard audio disabled. That would stop Windows from detecting the hardware. Otherwise, the hardware failed

 

[richrichie]

Please how do I go into the bios and how do I enable the sound and where will I even find it..please

 

[LookinAround]

Try this Samsung guide to get into BIOS
http://www.samsung.com/us/support/howtoguide/N0000137/1200/93330/N/2/M/NP700Z5C-S01UB

Carefully look at each BIOS setting to see if there's anything for audio. Do not change any settings except anything for sound/audio. If you don't see any BIOS settings for audio, that would mean your audio hardware has failed.

 

[richrichie]

Ok I will do that now thanks and I will get back to you when am done with it

 

[richrichie]

Hello the onboard sound is enabled but still no sound.