Ntkrnlpa.exe along with constant crashes?

By Habza
Jan 5, 2012
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  1. Hi there!

    I got a Windows Vista (TM) Home Premium PC, Specifications are attached with this post.

    The BSOD first happened about 3 months ago, with it constantly annoying users (especially me) of the computer every time the power button gets switched on. With the first attempt of the day, it would take a estimate of 4 minutes to occur (whilst being on). In some occasions, it will crash when turning it back on the second time however it works fine afterwards (third attempt of turning it). At that time, I did want to act to the issue but time wasn't on my hands.

    and then a month after, it was gone for a good few weeks thinking it been solved ( AVG PC tune up, security and Ccleaner occurred before its absence).

    however, the annoying thing came back again (Mid December), same procedure and ever since then I could not find a way to solve the issue....

    At first, blue screen was reporting about a "usbhub.sys" error but then it changed to another message (just stated "BAD_POOL_HEADER" on the top left). After running the "Bluescreenview" program (with it having two minidump files saved) the file "ntkrnlpa.exe" was the common one out of the two

    Today, I turn on the PC and this time come across another BSOD, but this time it was blank (first time seeing this, picture attached)!!! The crashes also have occurred more often (4 times back to back). some scary stuff.........

    so any advice or can someone help me??

    *Mini dump file are attached*

    Attached Files:

  2. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    I would start by running a test on your memory, follow the instructions below.
    One quick test you can do is to remove all but one of your RAM sticks, run the PC and see if the BSOD still happens, if it doesn't you have found the problem, if it does then swap the sticks. Continue this test with all the sticks, running the PC on one at a time. You may find that only one of the sticks causes the BSOD.
  3. Habza

    Habza Newcomer, in training Topic Starter

    hey there

    I ran the memory test before and found no errors, done 9 cycles on it.

    (should have included that as well =/)

    apologies......
  4. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    Ok, I have now examined the .dmp files. These suggest a driver problem with Rapport (unlikely) and a Windows driver ecache.sys causing Pool Corruption.

    I would suggest you run the System File Checker and keep running it until it comes up with a clean report.

    Click on Start > type cmd into the search box, at the top of the pop up box right click on cmd and select "Run as Administrator". At the Command Prompt type sfc /scannow (make sure you leave a space before the /) then hit Enter. Make sure to turn off all running programs and your browser is closed and don't use the PC until the scan has finished. If it reports it found errors but could not repair run again.
  5. Habza

    Habza Newcomer, in training Topic Starter

    Just out of curiosity, what is the point of this?
    been running the cmd for 4 hours now
    kept on getting the same message (Attached)


    should I keep going????

    Attached Files:

  6. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    You may have corrupted files in the system, the sfc /scannow routine repairs missing or corrupt files. I see it is reporting that there are damaged files it cannot repair. Repeated runs usually fix the problem, but in this case that does not appear to be happening. Try doing a reboot and run it again. If it still shows it cannot complete a repair then please post the log as follows:

    Click on Start, type cmd in the search box, then right click on cmd in the popup menu and select "Run as Administrator".
    Copy and paste the following command to the command prompt and press ENTER:

    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >%userprofile%\Desktop\sfcdetails.txt

    This will create a text document and save it to your desktop, please post the file, that will tell me what files need to be replaced.

    Please tell me if you have a Vista disk and what service pack is included, or is this an OEM machine with A Recovery partition or a set of Recovery discs.
  7. Habza

    Habza Newcomer, in training Topic Starter

    its been quite a while now that my PC has succesfully turned on after a restart without BSOD (hopefully it stays like that!).

    I deleted some programmes before restarting the PC, thinking it may help (mainly looked at programmes installed at October/November time, all it was is FL studio 10, Shockwave player and have updated rapport)

    the same thing popped up in cmd (ran as admin) after the restart when typing "sfc /scannow".
    when entering the code it gave me a very long list and it stated something about "failure to produce file". It didn't allow me to type any more in the command prop so I opened a new one as admin hoping something will be made in another attempt

    But it didn't..... and every time I put in the code now it puts it in a new row without doing anything, even if I put the "sfc /scannow" before it.

    I copy and paste it and type it manually but it doesn't seem to be working any more =/

    I should have copied what it said the first time =/

    this is a OEM machine with recovery Disks.
  8. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    Just check there is not a file on your desktop with sfcdetails.txt under it.
  9. Habza

    Habza Newcomer, in training Topic Starter

    Hey there!

    managed to get the file now with the SFC Details but I can't attach it as it exceeds the file limit!!!!. So I uploaded it on megaupload:

    http://www.megaupload.com/?d=K68IOWFU

    and ever since my last post, I have removed programmes that were installed from october/november 2011 (when it first occurred) and updated one (security programme "rapport") and it seemed fine for two days running

    until this morning I turn it on and the BSOD pops up again, followed by a crash.
    but with my third attempt, safe mode is currently going well

    so here is my new minidump file as well (attached)

    points out to ntkrnlpa.exe again :dead:

    Attached Files:

  10. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    The minidump states that NPFS.SYS is the faulting driver, I'd guess you are using Blue Screen View which often gets it wrong. This is a Windows System driver and is actually unlikely to be the cause. The error code states that this could be a bad driver or a hardware fault.

    The SFC scan has failed to repair some files and reports for one of them that the source file in the store is also corrupted.

    If everything appears to be going ok in Safe mode then this would indicate a driver problem as safe mode only runs with the minimal amount of drivers installed.

    Problem is that as the crashes are intermittent trying to track down which driver (if in fact that is what is causing the problem) is to blame could take some time.

    Two things we can do: first run another system file check but this time just type in sfc /verifyonly and again post the log. This will simply show exactly which files it detects as being corrupt.

    Secondly, I would suggest running the manufacturer's diagnostics on the hard drive. Corrupt files can often be the early signs of a hard drive failing.

    Please be sure to back up all your important data before proceeding.

  11. Habza

    Habza Newcomer, in training Topic Starter

    I don't have permission to attach it as I need to be the administrator to do this =/

    I did manage to do it before so why can't I do it now? =/
     
  12. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    I don't know what could be causing that, you are running the script from post 6?
  13. Habza

    Habza Newcomer, in training Topic Starter

    errm no the one in post ten, the sfc/verify only
  14. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    sfc /verifyonly is a command, the script I was referring to in post 6 is this: findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >%userprofile%\Desktop\sfcdetails.txt to get the log.

    Have you run the diagnostics for the hard drive yet?


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