pages don't display

[ejames82]

i have a compaq presario with windows xp. i use kaspersky AV, spy sweeper, zone alarm personal, and road runner high speed cable.
why do i see "this page cannot be displayed" approximately 300 times a day. any ideas? thanks,
Ed James

 

[Rik]

Do you always get the message when trying sites that have failed before or does it seem more random?

 

[ejames82]

it seems to be random. i just got one while attempting to reply. one night it was so bad that i called road runner. it was all i could get. they tested the modem and said it had an inconsistent outgoing system. they sent a tech who said he made an adjustment at the box outside. i am lucky that it only happens about 40% of the time now. i had to retype this reply on the account of it.

 

[DelJo63]

why do i see "this page cannot be displayed" approximately 300 times a day. any ideas? thanks, Ed James

first find your DNS Server address from ipconfig /all
then use ping -n 1000 $DNS Server

you should see something like

Packets: Sent = 5, Received = 5, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 74ms, Maximum = 86ms, Average = 79ms
​

the issue will be the Loss = x (y%)

if your browser makes a request to your DNS which gets lost or times out,
then you will see something like the symptom you report -- others might be
Page Not Found

 

[ejames82]

joe,
although intrigueing, it doesn't help me. i assume that i am supposed to type ipconfig/all in the run command, which gives me the red X. if i just ok in ipconfig, i get a black box similar to the run>checkdisk box, but it quickly disappears. i need more info. thanks, Ed James

 

[DelJo63]

run 'cmd /k ipconfig /all'

 

[ejames82]

the link cmd /k ipconfig /all does get a dialog box with info. nothing about packets, approximate round trip, or milli-seconds are mentioned anywhere in the wording. i was unable to copy and paste, so i could show you. i tried to get to you all the info that was there, but i got another "this page cannot be displayed" message, and when i went back all the info was gone. it took me a half hour to type.

 

[ejames82]

i have pinged google and there is 0% loss. if you are still with me, i am ready for further instruction or more ideas.

 

[DelJo63]

on your browser, use Tools, Options and Empty the cache
delete all Temporary Files (on IE) and then Exit

relaunch and try your site(s) again

 

[Sharkfood]

Have you checked your event logs to see if there are any interesting or telling event ID's?

 

[ejames82]

jobeard: i delete cookies, temp files, and history religiosly everyday.
sharkfood: i dont know if i have checked my event logs. how can i find this out?
thanks, Ed James