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PC freezes at safe mode menu

Discussion in 'Windows OS' started by Artzdelux, Dec 14, 2009.

  1. LookinAround TechSpot Chancellor Posts: 7,677   +39

    Thanks for that helpful update Route44!

    That sounds consistent with a problem related to filesystem or Windows corruption.
  2. Artzdelux Newcomer, in training Posts: 22

    Thank you all for the input, and Route44 for the minidump information. I am going to try using the computer tonight, running virus/ malware scans, and the ultimate boot cd. I will post later if I find anything.
  3. Artzdelux Newcomer, in training Posts: 22

    Hi all,
    Here is what happened last night. I originally logged on to main sign-on, and got BSOD Stop:c0000218 the registry cannot load the hive file \systemroot\system32\config\software

    I restarted into safe mode, ran scandisk, and rebooted. After rebooting I was able to sign on to the normal startup. I installed Avira and ran it. I restarted after it was finished scanning and removing viruses. When restarting again into normal mode again I got the same BSOD error as above.

    questions:
    1. what could cause this error and behavior (sometimes able to sign into normal mode sometimes no)?

    2. What should I do to correct the problem? At this point I am thinking I either need to try to just use Ubuntu or repair the Windows installation.

    Thanks for your help!
  4. raybay TechSpot Evangelist Posts: 10,720   +6

    This might be an appropriate time to start from scratch with a re-partition and a clean install of Windows... You have already invested time fighting this battle... It is possibly the install, or the hard drive, or the motherboard, or a bad cable or connector... and that system isn't going to let you win.
  5. Artzdelux Newcomer, in training Posts: 22

    Just to give everyone an update:
    I tried reinstalling Windows XP but the Cd must have been bad - it froze 2 times during installation. I am trying a friend's version of XP for Dell PCs this evening. May also try Windows 7 if that does not work but not sure if it is compatible.
  6. raybay TechSpot Evangelist Posts: 10,720   +6

    Could it have been a worn-out or mis-aligned cd or dvd drive, or a scratched or marred disk?
     
  7. Artzdelux Newcomer, in training Posts: 22

    It could have just been a bad disc/ program. it was not a store bought version he tried installing.
  8. Artzdelux Newcomer, in training Posts: 22

    Computer has been repaired. i was able to reinstall windows, all necessary software/ drivers, and it is up and running.

    Thanks everyone for your help.
  9. Route44 TechSpot Ambassador Posts: 12,022   +18

    Artzdelux, thanks for this update. For information sake could you please tell us what was repaired? This helps greatly in adding to the pool knowledge.
  10. Artzdelux Newcomer, in training Posts: 22

    Well, the computer would not load in anything other than safe mode without getting a BSOD. I ran memtest, scandisk, defragmenter, and Avira but was still unable to boot into normal mode.

    I reformatted the hard drive and then re-installed Windows XP. It is working perfectly now (for a 6+ year old computer). I was never able to completely diagnose what was causing the BSOD and boot issues. I am guessing it was a combination of use and virus/ malware infestation.