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PC Freezes/Deadlocks. No BSOD

By Adi Perez
Dec 19, 2015
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  1. Hello. This is my first time to post a PC-related problem of mine in a forum, and I'm pretty sure the people in this community are always willing to help. I'm also quite new to the PC environment, so please bear with me. :)

    Anyway, on to the problem. This is a custom build and I got this PC about a month ago. I was running on on-board graphics and all of a sudden, my PC just froze. I couldn't move my mouse and my keyboard was also not responding. I thought to myself, "Maybe it's just the lack of a graphics card". Once I got my graphics card, the freezing still persisted. Since everything was still under warranty, I decided to bring my PC to the place where I bought it from. I left it there to be diagnosed (they used memtest86, furmark and some HDD program checker) After a few days, they told me that there was nothing wrong. No hardware issues and it never froze on them while they were diagnosing it. With that said, I decided to get my PC back. Despite what those people said, it still froze on me as soon as I started using it again. Brought my PC the second time, they said the same thing. No problem whatsoever. When I got it back (from the second visit to the store), it still froze. The hard part about this freeze is that it happens randomly. It either happens when I'm browsing, playing games or even on idle.

    At this point, I tried solving the problem myself. I tried turning off fast startup, running "sfc /scannow" on command prompt (no errors), updated both my BIOS and the drivers of my GPU. I also thought it was a hard drive issue, so I removed my SSD m.2 and my SSHD (I tried using both as a primary drive. Freeze still occurred.) I used my old hard drive instead. It still freezes. It doesn't freeze when I boot up in Safe Mode, though. I've tried running memtest86, furmark and prime95 myself just to see if the people that diagnosed my PC were telling the truth. Weirdly, the tests show no errors but it froze a few minutes AFTER I stopped the programs. Apparently, it doesn't freeze during the stress tests.

    Hopefully, someone can help me with my problem. Thank you! :D

    Specs:
    Chassis: Phanteks Enthoo Pro M
    Motherboard: MSi H170 Gaming M3
    Processor: Intel Core i5 6600
    HDD/SSDs: Crucial MX200 250GB m.2
    Seagate Desktop SSHD 1TB
    Seagate HDD 500GB
    CPU Cooler: Noctua NH-D15
    Graphics Card: Asus Strix GTX 970
    RAM: Kingston HyperX FURY DDR4 16GB (8GBx2) 2133MHz
    PSU: Corsair RM750
    OS: Windows 10 Pro 64-bit
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    What antivirus, antimalware programs are you using? Is Windows 10 fully updated?
     
  3. Castelreng

    Castelreng TS Rookie

    Hello Adi Perez,
    I recently upgrade my pc with a similar configuration as your. Here is my config :
    Motherboard : MSi H170 Gaming M3
    Processor: Intel Core i5 6600
    SSD: Vertex 460a
    Seagate Desktop HD : 1T
    CPU Cooler: Hyper 212 EVO
    Graphics Card: GTX 760
    RAM: Kingston HyperX FURY DDR4 8GB (4GBx2) 2133MHz
    PSU: Bequiet 630
    OS: Windows 7 64bit

    I also had same issue as your, randomly freeze when I was browsing on internet but never when playing games. I was on windows 10 and back to Windows 7 thinking that issue comes from Windows 10, but apparently not.
    I don't have anymore freeze sinds I changed my keyboard. I had the Logitech G110, and now I'm using Ozone Strike pro, and all works fine now.
    Yes, it's sutpid, how a keyboard can freeze a computer ?!
    Go to this site : http://www.msi.com/product/motherboard/support/H170-GAMING-M3.html#support-test
    Click on USB drivers to check all devices tested and working with this motherboard.Check if you have a compatible mouse and keyboard.
    I hope that this will help you.
     
    bazz2004 likes this.
  4. Castelreng

    Castelreng TS Rookie

    Finally changing the keyboard was not a solution for me, still having random freezes.
    Looking on internet and finding many persons with our problem. It looks like the issue is coming from the skylake architecture.
    Here is all forums that I found.

    https://forum-en.msi.com/index.php?topic=263527.0
    https://www.reddit.com/r/intel/comments/3yjukv/new_skylake_rig_freezes_in_the_middle_of_working/
    https://communities.intel.com/thread/96157?start=0&tstart=0
    http://www.overclock.net/t/1583855/skylake-i7-6700k-asus-z170-deluxe-freezes
    http://mersenneforum.org/showthread.php?t=20714

    You can also contact the msi support, I'm waiting for a solution.

     

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