PC Freezing

By Hewitt
Sep 12, 2007
  1. Hey guys, latley my pc has been somewhat uncooprative with me, every now and then my pc will just freeze, i can still move the mouse around, and if i have a movie playng on media player, or a song playing it keeps playing, which i think is a little strange seeing as everything else is frozen.
    I was also playing maz payne 2 last night, the controls were messed up, it seemed to take ages to register what i was doing, either that or it would just lock up and not respond (if i moved the character forward, it would lock up, the character would still be going forward but i had no control to sotp it, or move the mouse or anything).

    i have done a hijackthis scan, and i've saved the log and attatched it to this post,
    Thanks for any help you could give.

    Attached Files:

  2. Daveskater

    Daveskater Banned Posts: 1,687

    usually a pc slowing down or freezing would be because of high cpu usage so check for something in your task manager (ctrl + alt + del) that's using up a large amount of your cpu

    i'm looking through your log though to make sure it's ok ;)


    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) can be fixed because it isn't anything basically :)

    other that that i can't see anything nasty :)
  3. JJ77

    JJ77 TS Rookie

    You first check your computer for Trojan viruses with antispyware / good antivirus software - 2 go to run and type sfc /scannow - it may ask for your windows installation cd. 3 run a registry cleaner software and clean the registry - 4 check your Windows Task manager by pressing CTRL+ALT+DEL see performance and reply the status - If the performance is very bad restore the pc - Accessories ->Systemtools-> system restore choose a date which u seems your computer worked better
  4. Hewitt

    Hewitt TS Rookie Topic Starter

    Thanks for the help guys, i'll try it out and see if it helps.
    about my cpu usage, the only thing that sometimes jumps up high is something called SavService.exe, i don't know what this is but it jumps from 11% to 40% sometimes even higher...i know this i sthe wrong forum to ask in but is there a way to check if your cpu is running ok or if it has problems?
  5. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Process File: savservice.exe
    Process Name: Sophos Anti-Virus Module

    Here is a work-around for high CPU usage by this process:

    I've noticed those who post here don't give much system information- things like which browser and it's version, operating system and installed RAM can be vital to working through problems. Additionally, knowing if the user does regular maintenance is important- disc cleanup, error check, defrag, stopping all unnecessary programs from starting up at boot and running in the background- all these things, along with security scans will determine the type of performance the user gets from a system.

    When you don't know what something is, look it up! There are many, many sites with databases that will provide you with the information- here's a start for you:

  6. Hewitt

    Hewitt TS Rookie Topic Starter

    Oh Sorry, my browser is internet explorer 7, i'm running 32 bit windows xp sp2, and i have 2 gigs of ram, i'm fairly certain its ddr, i'll have to check that.
    To be honest this problem is probably poor maintenence on my part, disabling sophos on access scanning helped alot, thanks for all the info bobbye, i'll keep those sites bookmarked for future reference.
  7. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    You're welcome Hewitt. I gave you some of the ideas for the maintenance. Along with that goes regular scans with anti-virus program and at least 2 spyware/adware programs, updating each right before the scan. And a repeat- don't accept something running and have no idea of what it is!
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