TechSpot

PC Spike Problem

By wickze
Nov 26, 2009
  1. Hello.
    Well,
    My pc has been Spiking a week from now and i couldn't really figure out what causes this spike. Everytime i open an application or program, it spikes every 3 or 5 seconds and i cant really do anything with it because i cant figure it out. please help me out.

    Ive attached my HiJackthis log.
    please have a time seeing it
    and if something is wrong with it,
    don't hesitate to tell me.

    I really really need help.


    And ive have Norton 360 as antivirus.
    and i always scan with it and
    ive also scanned my pc with
    spyware doctor
    malwarebytes
    spybot search and destroy


    PC Specs
    Intel (R) Pentium (R) 4 Cpu 2.67Ghz
    4.00 GB Ram
    Nvidia Geforce 9400GT 1GB
    500 GB HD
    Windows Vista Ultimate
    Service Pack 2

    If i lack some information about my pc please let me know.


    please help me.
    thanks.
    -wickze
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Yes having installed:
    Can do that ;)


    You can only have one Antivirus installed at a time, otherwise anything could happen
    I would suggest to uninstall the lot (programs as quoted above)
    Then run the Norton Removal Tool: http://www.symantec.com/norton/supp...b&selected_nav=&pvid=&docurl=20080411113806EN
    Restart


    Then try a less resourced Antivirus like: Free Avira
    Then run through this guide: UPDATED 8-step Viruses/Spyware/Malware Preliminary Removal Instructions

    Pretty sure all will be 99% ok from doing this ;)
     
  3. AnonymousSurfer

    AnonymousSurfer TS Guru Posts: 451   +37

    Having too many at once could cause problems. Happened to me once:stickout:
     
  4. AnonymousSurfer

    AnonymousSurfer TS Guru Posts: 451   +37

    Also, according to HijackThis, you have 3 nasty files.
    • R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;
    • O2 - BHO: Ask.com Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dl
    • O3 - Toolbar: Ask.com Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll

    Start up HijackThis again and go to System Scan Only, then check those off.
     
  5. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    He needs to run through the 8-Step guide first (if infected), otherwise Malware can do all sorts of things
    Actually he needs to uninstall all those programs first if you ask me :) (seeming I would)
     
  6. wickze

    wickze TS Rookie Topic Starter

    okay.
    ill uninstall all of those and download avira and perform the 8-step removal and tell you if it helped or it didnt.
    just give me a moment:)

    thanks by the way.
    -wickze
     
  7. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    It may take a couple (or more) hours, due to a full scan with Avira (plus all the rest)
     
  8. wickze

    wickze TS Rookie Topic Starter

    alright im working on it right now:)
    i have already uninstalled all of those and installed avira.

    i just have something to share with you.
    i used this program called "Revo Uninstaller"
    i used it to uninstall all of those anti-viruses.
    its here http://www.revouninstaller.com/
    just want to share it with you:)

    im on step 6 and ill just post here if im finished with the steps.
     
  9. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Thanks.
    I first mentioned Revo Uninstaller HERE

    And its also in our Downloads section (at TechSpot ;)) HERE

    But in regards to Norton, you must run the Norton Removal Tool, direct link HERE ;)
     
  10. wickze

    wickze TS Rookie Topic Starter

    when i tried that Norton removal tool.
    i always got stuck on the process where the product key is involved.
    *gosh i was looking on it moments ago but i cant remember it now*
    so i used revo uninstaller for it and the moment i uninstalled Norton and Kaspersky
    *i uninstalled them the same time*
    i was happy with the results.
    my pc became fast:p
    but now im off to finish the 8 steps and ill be uploading the attachments here later because the scans are still going on.

    thanks for your help.
    i think i love you.
    haha!
    kidding:D

    -wickze
     
  11. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Manual Steps To Remove Norton:



    Registry keys to delete:
    HKEY_Current User\Software\Symantec

    HKEY_Local Machine\Software\Symantec

    HKEY_User\.default\ Software\symantec

    HKEY_Local Machine\Software \Microsoft\Windows\Currentversion\Uninstall\Symxxx



    Files to be deleted from C drive
    Some files in the C drive might be hidden. To unhide the files, go to Tools>Folder Option, select ‘View’ tab , under advanced settings select “Show hidden files and folders”. Click on Apply and then Ok.

    C:\Documents and Settings\All Users\Application Data\Symantec *

    C:\Program Files\Norton

    C:\Program Files\Symantec

    C:\Program Files\Common Files\Symantec shared




    * In Windows Vista, instead of C:\Documents and Settings\All Users\Application Data\Symantec, there is Program Data\Symantec.


    If you are unable to delete any files, restart the computer and log in to Safe Mode with Networking and try deleting the files from there.


    Tasks:
    Go to Control Panel Tasks, and remove any NortonSymantec Task

    ----------------------------------

    I hope this helps :)
     
  12. wickze

    wickze TS Rookie Topic Starter

    aye captain!

    i cant seem to find the others but is this a part of Norton?
    hkey_local_machine\software\SymNRT
    symantec norton?
    im not quite sure to delete it.

    cant seem to erase this one.
    C:\Documents and Settings\All Users\Application Data\Symantec
    it is not accessible.


    all the others are deleted.

    still cant go safe mode now because malwarebytes and superantispyware is still scanning.
    im still waiting for it to finish.
    *3 objects infected according to malwarebytes and still scanning :((*

    -wickze
     
  13. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Yes "SymNRT" is part of Norton

    The other one may require Safe Mode after a Restart

    Malwarebytes should only be a quick scan
     
  14. wickze

    wickze TS Rookie Topic Starter

    Deleting it right away!:D

    oh well.
    i scanned for a full scan.
    poor me.
    it has already finished scanning half of my last HD.
    i think ill just wait for it:)

    heihoo!
    thanks
    -wickze
     
  15. wickze

    wickze TS Rookie Topic Starter

    Deleting it right away!:D

    oh well.
    i scanned for a full scan.
    poor me.
    it has already finished scanning half of my last HD.
    i think ill just wait for it:)

    heihoo!
    thanks
    -wickze
     
  16. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    You know most (99%) of Users start with the 3 logs at Post#1
    We are presently at Post#16, with logs coming soon :rolleyes:

    I'm starting to think that this may be too difficult to get to the end ;)
     
  17. wickze

    wickze TS Rookie Topic Starter

    haha!
    my bad.
    im just a newcomer.
    please forgive me.
    :)

    -wickze
     
  18. wickze

    wickze TS Rookie Topic Starter

    finally!!!
    here they are.

    is there something wrong with them?

    -wickze
     
  19. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    You must be joking, after all this its expected there will be ;)

    Run HJT Scan Only, place a check next to the following items:
    Close all Internet browsers and then select FIX
    Close HJT



    Run IE Reset Fixit Tool:
    [​IMG]



    Download Combofix
    • Download [​IMG]Combofix to your desktop.
    • Double click ComboFix & follow the prompts.
    • A window will open with a warning.
    • When the scan completes it will open a text window. Please attach that log back here
    • together with a fresh HJT log. But restart first before creating the HJT log
     
  20. wickze

    wickze TS Rookie Topic Starter

    i have removed those using hijackthis.
    i have used the fix it tool.
    the combofix too but there is a problem in regards to using combofix.
    i have finished the scanning, and when retrieving the log, it it made my pc hung and i cant do anything ive waited for it for an hour and its still as it is.
    i have restarted my pc and when i tried to scan again with combofix to retrieve the log, it still does hung in a random point of time in the scanning section.

    by that case, i couldn't retrieve the combofix log.
     
  21. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Please run Combofix in Safe Mode (press F8 at system startup to access Safe Mode)
    Once completed then re-run Combofix in Normal Mode
    Ideally attach both of these reports (distinguishing one from the other in the Notepad Title)
    Then Restart
    And run yet another HJT Scan log as an attachment
     
  22. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Edit: Sorry double post - removed
     
Topic Status:
Not open for further replies.

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...