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Please Help - Exception in XP STOP: error

By bjohnmar
May 13, 2007
  1. Hello,

    I am getting this blue screen message " An exception occurred - Windows was shut down to prevent damage to the computer ....

    Please start windows in safe mode and remove the drivers or update ....

    0X0000007E (0XC0000005, 0X80580BAB ....) "

    Can somebody help how to solve this?

    Thanks,
    bjohnmar
     
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    I have moved your thread to our Windows OS forum.

    Please take a look at this thread HERE and see if it helps you to identify the culprit.

    If it doesn`t, attach 5 or 6 of your latest minidumps to your next reply.

    Regards Howard :wave: :wave:
     
  3. bjohnmar

    bjohnmar TS Rookie Topic Starter

    Thanks

    Hello,

    Thannks. I'm amazed at the speed of your reply. I typed this message twice but the system crashed before I could finish it. Hope this time I can beat the virus.

    I'm attaching the minidump, and trying to d/l the memtest, with all these system crashes.

    Thanka again, I hope this is not a serious problem. I have lots of stuff in this PC.

    Rgds
    Bjohnmar
     
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    All your minidumps crash with hardware and a FAILURE_BUCKET_ID: IP_MISALIGNED. This is a hardware problem caused by faulty Ram/psu/mobo etc.

    You will need to diagnose which hardware is faulty. Start by testing your ram with Memtest86+ and go from there. You should also disconnect anything not required to run your system. Just leave 1stick of ram/psu/videocard/harddrive/cpu and see if you still get the crashes. If you do, then the problem has to be with that hardware. If you system then becomes stable, start adding one piece of hardware at a time and testing your system. When your system starts crashing again, the last piece of hardware will be the culprit.

    Regards Howard :)
     
  5. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    You have a rootkit infection. INFO. This may be causing your hardware symptoms.

    BugCheck 1000007E, {c0000005, 80580bab, f7a1db28, f7a1d824}
    Probably caused by : hardware ( m_hook+44d5 ) <--m_hook.sys
    a85b9000 a85c9400 m_hook m_hook.sys Mon Mar 05 20:19:17 2007 (45EBFCB5)
     
  6. bjohnmar

    bjohnmar TS Rookie Topic Starter

    Thanks - no virus

    Hello,

    Thanks. A few thoughts ...

    1. So the problem is not with virus, trojans, malware, etc. ?

    2. Also, when you say "Just leave 1stick of ram/psu/videocard/harddrive/cpu and see if you still get the crashes. ", how do I do that?

    3. If I backup and reformat the whole syswtem, will I be okay?

    Hi peterdiva, what do I so to fix the rootkit problem?

    Thanks to all. I'm typing this from my wife's PC.

    Rgds
    Bjohnmar
     
  7. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    Wait for a response from Howard. I thought he was still online when I posted.
     
  8. bjohnmar

    bjohnmar TS Rookie Topic Starter

    Rootkit

    Hi Howard,

    What do I do for the rootkit?

    Thanks
    bjohnmar
     
  9. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Go and read this thread HERE and post a HJT log as an attachment.

    Also, go and read the instructions in step11 of this thread. Let me know the results of the AVG Antirootkit scan.

    Regards Howard :)
     
  10. bjohnmar

    bjohnmar TS Rookie Topic Starter

    No rootkit

    Hello Howard, Peterdiva

    Looks like ther'es no rrotkit problem. I got a conratulations message.

    I'm attachin the HJT file.

    Looking forward to your solution.

    Thanks
    bjohnmar
     
  11. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Your system does have at least one trojan/worm.

    1. Please download The Avenger by Swandog46 from HERE. Save it to your Desktop and extract it.

    2. Download the attached avengerscript.txt and save it to your desktop

    Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

    3. Now, start The Avenger program by double clicking on its icon on your desktop.

    Under "Script file to execute" choose "Load script from file".
    Now click on the folder icon which will open a new window titled "open Script File"
    navigate to the file you have just downloaded, click on it and press open
    Now click on the Green Light to begin execution of the script
    Answer "Yes" twice when prompted.

    4. The Avenger will automatically do the following:

    It will Restart your computer. ( In cases where the code to execute contains "Drivers to Unload", The Avenger will actually restart your system twice.)
    On reboot, it will briefly open a black command window on your desktop, this is normal.
    After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
    The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.

    5. Please attach the content of c:\avenger.txt into your reply, as well as a fresh HJT log.

    Let me know how your system is running.

    Regards Howard :)
     
  12. bjohnmar

    bjohnmar TS Rookie Topic Starter

    Hello,

    I followed your instructions, here are the output log files.

    Pl let me know where I stand.

    Thanks
    bjohnmar

    Hello Howard,

    Here's the avenger log file.

    Thanks
    Bjohnmar
     
  13. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).

    hldrrr.exe

    Close task manager.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O4 - HKLM\..\Run: [hldrrr] C:\WINDOWS\system32\hldrrr.exe

    O4 - HKCU\..\Run: [hldrrr] C:\WINDOWS\system32\hldrrr.exe

    O9 - Extra button: (no name) - {9819CC0E-9669-4D01-9CD7-2C66DA43AC6C} - (no file)

    O16 - DPF: {0246ECA8-996F-11D1-BE2F-00A0C9037DFE} (TDServer Control) - http://www.kumudam.com/wfplayer/tdserver.cab

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or directories(if there).

    C:\WINDOWS\system32\hldrrr.exe

    Reboot into normal mode and rehide your protected OS files.

    Post a fresh HJT log and let me know how your system is running.

    Regards Howard :)
     
  14. bjohnmar

    bjohnmar TS Rookie Topic Starter

    Not booting

    I arranged for the safe mode with ms config, and while restarting, when I ask it to open in safe mode, it goes to the blue screen again.

    Now I'm scared.

    Rgds
    Bjohnmar
     
  15. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Oh dear, that`s not good, whatever the reason for it. Maybe, you should consider backing up your important data and reformatting. If that doesn`t solve your problem, then I`m afraid we`re back to a hardware failure as I originally thought.

    Regards Howard :(
     
  16. bjohnmar

    bjohnmar TS Rookie Topic Starter

    My files

    Hello,

    yes, I thought so. So you think my files will be intact? I'm not bothered about the programs, but the files are precious.

    Is there a way to know if these files are safe?

    Thanks
    Bjohnmar.
     
  17. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    I think you`ll find your files are intact. It should be fairly safe to backup your important files. Music/photo`s/video`s shouldn`t pose any threats, however, there is a small risk from any .doc files you may have.

    Regards Howard :)
     
  18. bjohnmar

    bjohnmar TS Rookie Topic Starter

    Files

    Is there a way to back up these files using another computer?

    Thanks
    Bjohnmar
     
  19. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Yes, you`ll need to take the hard drive out of your computer and install it on another computer as a slave drive. This means you`ll need to set the jumper to slave. Once you`ve gotten your data off of it, put it back in your computer, reset the jumper to master and reformat it.

    Regards Howard :)
     
  20. bjohnmar

    bjohnmar TS Rookie Topic Starter

    Thanks, I recovered my files and reloaded the OS today.

    Thanks for all your help. You're doing a great job.

    Bye
    Bjohnmar
     
  21. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    That`s great news and thanks for letting us know.

    Regards Howard :)
     
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