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Please, help me analysis minidump.

By ce37042
Aug 24, 2006
  1. My server have blue screen problem.
    Someone please help me analysis minidump.

    My system is
    Win 2003 server standard
    Exchange server 2003
    Norton Antivirus Corp 7.6
    Veritas Backupexec 10
     
  2. rki

    rki TS Rookie Posts: 18

    I was able to analyse each of your dump files and looks like they crash when you're trying to launch or using Internet Explorer
    Mini082006-01.dmp
    PROCESS_NAME: iexplore.exe
    MODULE_NAME: nt
    IMAGE_NAME: ntkrnlmp.exe
    DEBUG_FLR_IMAGE_TIMESTAMP: 42435e60
    FAILURE_BUCKET_ID: 0xD1_CODE_AV_BAD_IP_nt!KiTrap0E+2a7
    BUCKET_ID: 0xD1_CODE_AV_BAD_IP_nt!KiTrap0E+2a7
    CURRENT_IRQL: 2

    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high. This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 71c106b2, memory referenced
    Arg2: 00000002, IRQL
    Arg3: 00000000, value 0 = read operation, 1 = write operation
    Arg4: 71c106b2, address which referenced memory


    Mini081906-02.dmp
    The same result as the the first dump

    Mini081906-01.dmp
    The same as above
    *****************************
    Ok, with what I've gathered, It looks like a memory issue you've got to me.
    Suggestions:
    1- Looks like you've got 2 memory slots i.e 2 pairs of RAM? Try removing 1 of them(vise versa) and see for a while if it still crashes

    2- If method 2 dosen't work - then try running memory diagnostics test on your RAMs. Run the test on each RAms and not on both for a better result. Here's a free tool. Memtest86+ - http://www.memtest.org
     
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