Possible Video Card Issue

By brycrizz07
Dec 14, 2013
Post New Reply
  1. I have a Dell Inspiron 1764 with Windows 7 Home

    A few days ago while watching a video on ESPN.com an error message popped up saying I had an issue with my video card and then my computer froze and restarted itself before I can write down what the error message said. Now when I turn on my computer I get to the screen to type in my username and password and get to my desktop but before the computer is fully loaded it freezes. Everything on my desktop comes up normally with all the icons and background. I can start my computer in safe mode and tried a system restore to no avail.

    Can anyone help with my issue or send me in the right direction?

    I did notice that under safe mode when my screen saver is supposed to come on I get this message "The screen save can't run because it requires a newer video card or one that's compatible with Direct3D".. Don't know if that is related

    Thanks for the help
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,682   +153

    This laptop has Intel HD Graphics. It is called on-board graphics permanently part of the motherboard and it is not a video card. The graphics driver might have become corrupted or the graphics chip might have overheated
    brycrizz07 likes this.
  3. brycrizz07

    brycrizz07 Newcomer, in training Topic Starter Posts: 42

    Thank you for the response.

    How would I go about fixing this issue?
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,682   +153

    Do you see any yellow (!) in the device manager?
  5. brycrizz07

    brycrizz07 Newcomer, in training Topic Starter Posts: 42

    After leaving my computer off for days I was finally able to start it up without it freezing and not in safe mode.

    I havent tried to play any videos yet as I want to try and see if there are any issues I need to fix so this doesnt happen again.

    I currently do not see any yellow in the device manager
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,682   +153

    Your laptop may be over-heating...
  7. brycrizz07

    brycrizz07 Newcomer, in training Topic Starter Posts: 42

    The bottom does pretty hot.

    What can I do to avoid the laptop from overheating?
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,682   +153

  9. brycrizz07

    brycrizz07 Newcomer, in training Topic Starter Posts: 42

    Any reason why I left the computer off for a few days before and it kept freezing then now of all sudden it is working?
  10. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,682   +153

    Wait and see if it freezes again...


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.