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printer over network issues

By thajer
Sep 26, 2007
Topic Status:
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  1. Hi all,
    Over the past weekend the HP inkjet cp1700 decided to stop working. No changes were made to any ports, cables, or devices. There are currently 0 documents pending to print, each time one is submitted i automatically get the Error- Printing status. What would cause this to stop working?

    If it helps, from the wall I am connecting to a Linksys router, to a small print server device that is connected to the printer via usb. Any Ideas? Thanks a bunch.
  2. Daveskater

    Daveskater Banned Posts: 2,031

    Hello, thajer, and welcome to Techspot :wave:

    Please take a look at the following threads to make your experience here as enjoyable as possible :)

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    If you could take a minute to fill in some of your profile information that would be helpful to all members of the forum :)
    Knowing someone's location in the world can be extremely helpful, even if you just put a country.

    Also remember to post any problems or questions that you have in the appropriate forums

    With regards to your problem, this might sound like a silly question, but have you tried turning it off and on again?
  3. thajer

    thajer TS Rookie Topic Starter

    Yes. Even a hard unplug. Also reattached the usb, and even the server has been rebooted.
  4. tipstir

    tipstir TS Ambassador Posts: 4,658   +82

    Unplug the power - to cycle power then unplug any network or usb cable. Now plugin the power.
    Turn on the power but at the sametime press on GO or power on. You must to this at the sametime which will place the printer in the factory reset mode. This USB network device does it have any type of reset button on it? If yes press it. Also in the Router does it see the printer or USB network box?
  5. thajer

    thajer TS Rookie Topic Starter

    Hey, thank you for the fast reply. I believe there are 2 linksys routers on this network so I'm not sure of its IP to try to findout if the router finds it. But, its able to find the other 2 printers and print to them with no issue. The usb/lan device doesnt have a reset, but i took out the power plug,waited, connected back. still an error.
  6. tipstir

    tipstir TS Ambassador Posts: 4,658   +82

    Things to do..

    Where does it say the error?
    On the Panel of the HP or on the user PC when you click print?
    On the printer what code does it give for the error?
    If you don't have display on the printer then.
    Could be the USB LAN device unplug that if it has it's own power supply.
    Can you see the USB LAN device in the router can you ping it?
    Does it have telnet feature or does it have a Web GUI that you can get into. Does that unit see the Printer being connected to it through usb?

    Otherwise:

    Try testing the printer with a PC install the USB drivers then connect the printer directly to that PC without the USB LAN. Can you get a test page printed?
  7. jobeard

    jobeard TS Ambassador Posts: 13,408   +314

    the HP inkjet cp1700 is a USB attached device, not a network accessible device
    (ie has no ip-address).

    The server device needs to be evaluated for drivers, config, ... as the
    HP just can't be your issue :)

    You should directly attach the HP to any system and install the driver support
    for it to prove the device is still functional.
  8. thajer

    thajer TS Rookie Topic Starter

    In the print view/queue box, under status, shows Error - Printing.
    The only error on the printer display is Cyan ink low :cool:
    The printer works being directly connected to a computer via usb.

    The only thing I haven't done would be to try and find the routers ip, to view the gui, to view the ip assigned to the printer. Then, go on the server and assign a new tcpip port? with that ip. whew. Isnt there a command in dos you can run to see what is attached to the network and what Ip is assigned to it? I have forgoten it.
  9. tipstir

    tipstir TS Ambassador Posts: 4,658   +82

    hp_business_inkjet_cp1700.

    [​IMG]

    You have this right? So this is a USB printer no networking. You have to install HP drivers for this device on one PC. Then share that Printer out to all the PCs on your network. Everyone would have to connect to your PC to print.

    Example

    PC #1 \\192.169.2.20\Shared Printer
    1. Install the Software & drivers
    2. Connect USB cable
    3. Test PRinter
    4. Shared PRinter give it a name HPCP1700

    A. On each PC do this
    B. Click on Start then on Run
    C. Type: \\192.169.2.20\
    D. You should see HPCP1700 as being shared
    E. Right click on HPCP1700 then click on Connect

    That's it all drivers and what is needed to share out this printer will be installed. On that PC... Repeat steps A thru E for each other PC you want.
  10. thajer

    thajer TS Rookie Topic Starter

    Yepper, thats the printer.

    The thing is, I cannot remove it from its location. It needs to come out of the router and attach to the usb print server. I need to find out the routers IP.
  11. tipstir

    tipstir TS Ambassador Posts: 4,658   +82

    Which router are you using? Or you can use an older laptop to share it out then you don't have to move it..
     
  12. tipstir

    tipstir TS Ambassador Posts: 4,658   +82

    The print server on some of these router can give trouble using the USB port.
  13. thajer

    thajer TS Rookie Topic Starter

    its just too strange.. it was set up this way from the beginning and just went out suddenly. i guess i may need to get a laptop there and run a usb from it, but shouldnt be like this. dang =s.
    Thanks for all the input/advice.
  14. k.jacko

    k.jacko TS Rookie Posts: 743

    that printer has an lcd screen. So you should be able to go through the menu and print the network config settings.
    I've had plenty of fun with intermittent print servers, inferior quality ones tend to do this for no real reason. Usually in my case a reboot sorts it out.
    But printing the network config page would be a good start to showing you if you have it configure correctly or not.
  15. thajer

    thajer TS Rookie Topic Starter

    to complicate this even more, i forgot to mention the screen is pretty much shot
  16. jobeard

    jobeard TS Ambassador Posts: 13,408   +314

    you've got multiple devices 'twix the system and the printer, so ...
    Code:
     
    router --- system 
           +
           +---- print srvr --- usb printer
    
    using IPCONFIG /ALL
    will show you the router address as the GATEWAY

    log into the router and view all attached devices.
    the IP address seen above with /all will be your system's address
    the other device will be the print server :)
  17. thajer

    thajer TS Rookie Topic Starter

    I only see a list of computers =\ there are two ips listed at the bottom and i tried to attach the printer location to it and didnt work. Ahh.
  18. jobeard

    jobeard TS Ambassador Posts: 13,408   +314

    then your print server is dead or malconfigured. It must acquire an ip address
    if you expect to be able to print to the device attached to it.
  19. thajer

    thajer TS Rookie Topic Starter

    Agreed. I decided to put a spare laptop under the desk connecting to the router. then attach via usb to the printer. all is good. thank you to all for contributing.
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