Problem opening particular xls file

By Jskid
Nov 22, 2010
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  1. A user tries to open an xls attachment. The Excel 2007 launches, but no data is loaded into it. She can open other Excel documents fine so it doesn't appear to be a problem with Excel.
  2. raybay

    raybay TechSpot Evangelist Posts: 10,716   +6

    Figger the XLS attachment is configured incorrectly, or damaged in transmission... Ask the source to re-send.
  3. Jskid

    Jskid TechSpot Enthusiast Topic Starter Posts: 428

    I can open it on another computer.
  4. jamesodriscoll

    jamesodriscoll Newcomer, in training Posts: 138

    check compatability of the file with the version of office.

    james
  5. jobeard

    jobeard TS Ambassador Posts: 13,273   +280

    I've suffered this for sometime - -

    without Excel running and attempting a document I own:
    • dbl-clicking on xxx.xls will launch Excel but not disply the contents
    • once Excel IS running, repeating the dbl-click WILL open & display
    For attachments (from email), the same thing occurs. The attachment is saved in ~\Temp,
    Excel is launched, but no content - - dbl-click the attachment a SECOND time and you get what you expeced.

    I've just learned to ignore the issue and proceed per the above - - - - :sigh:
  6. jamesodriscoll

    jamesodriscoll Newcomer, in training Posts: 138

    thanks for the tip there jobeard learnt something new myself there :)
  7. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,358   +167

  8. Jskid

    Jskid TechSpot Enthusiast Topic Starter Posts: 428

    Thanks guys got it working!
  9. jobeard

    jobeard TS Ambassador Posts: 13,273   +280

    I've tried REPAIR on Office 2000 Small Business many times to no avail and the KB cited is
    for 2003, 2007 and 2010...

    Some day soon I'll just have to move off XP and upgrade the whole hardware/software inventory :sigh:
  10. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,358   +167

    I still run Office 2003 on family computers. I've also done Office uninstall / reinstall on on occasion when the repair didnt help. Don't know if also might help or apply to your situation
  11. jobeard

    jobeard TS Ambassador Posts: 13,273   +280

    Thanks - - tried the uninstall/reinstall many times too

    It's just not worth all the time already invested, so as long as I can launch the app and then dbl-click to access a doc,
    at least I can still get some work done.

    As you know from our history, this laptop is crammed with web development tools
    and being circa 2005 XP/Pro at 1.3ghz - - it's time for an upgrade - - maybe Santa will be nice :)
     
  12. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,358   +167

    One last thought.. Hve you manually looked for that Ignore Other Applications in your Excel? The automated fixit might only work for later versions. I think the option itself might be around in earlier versions as well.
  13. jobeard

    jobeard TS Ambassador Posts: 13,273   +280

    Yes the option is present in Office 2000 Small Business but is already cleard :sigh:

    Thanks again for the offer :wave:


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