Hi there,
I am a reseller and I have a customer who has been having the same freezing problems with his PC's since he bought them from us in 2002.
I'm trying to find out the problem and I have attached a memory dmp (sorry could only obtain 1) and don't have much experience with reading dump files.
There 2 identical PC's and they both get the same errors:
AMD Athlon 1800XP Socket A CPU
MSI MS-M390M Socket A Motherboard
Generic 256MB PC2100 DDR Memory
Seagate Barracuda IV 40GB 7200rpm
Mitsumi 3.5" 1.44MB Floppy Drive
Integrated ProSavage8 2D/3D Graphics
Integrated AC97 Audio
LG 52x CD-ROM
Cnet Pro200 10/100 NIC
Samsung 753S 17" Monitor
Microsoft Windows XP Professional OEM
Both PC's have been freezing randomly, here is a quote from my customer:
"Lockups. Can be running any program but most often while using a Microsoft Office program such as Word or Outlook (which are the two we use most of).
Re drivers - we run very vanilla software (Microsoft, Acrobat, MYOB) and no peripherals directly connected.
I update drivers manually via the Microsoft Device Manager's "Update" button, and also the Graphics and NIC drivers via a Google search, regularly but still the problems occur."
Today they had their first bsod which I think is a fairly generic one looking at it:
0x00000050 (0xff000004, 0x00000001, 0xbf802ade, 0x00000000).
We've had both PC's in our shop in 2002 and ran burnin/memtests etc without errors.
Any help at all would be appreciated.
**EDIT**
I've managed to find another minidmp (attached) which points towards winword/win32k.sys which could well be a memory problem?
I've taken note of the VIA chipsets from 2002 and have forwarded the latest recommended drivers from the VIA website to our customer.
Once again, cheers for your help.
Chrism
I am a reseller and I have a customer who has been having the same freezing problems with his PC's since he bought them from us in 2002.
I'm trying to find out the problem and I have attached a memory dmp (sorry could only obtain 1) and don't have much experience with reading dump files.
There 2 identical PC's and they both get the same errors:
AMD Athlon 1800XP Socket A CPU
MSI MS-M390M Socket A Motherboard
Generic 256MB PC2100 DDR Memory
Seagate Barracuda IV 40GB 7200rpm
Mitsumi 3.5" 1.44MB Floppy Drive
Integrated ProSavage8 2D/3D Graphics
Integrated AC97 Audio
LG 52x CD-ROM
Cnet Pro200 10/100 NIC
Samsung 753S 17" Monitor
Microsoft Windows XP Professional OEM
Both PC's have been freezing randomly, here is a quote from my customer:
"Lockups. Can be running any program but most often while using a Microsoft Office program such as Word or Outlook (which are the two we use most of).
Re drivers - we run very vanilla software (Microsoft, Acrobat, MYOB) and no peripherals directly connected.
I update drivers manually via the Microsoft Device Manager's "Update" button, and also the Graphics and NIC drivers via a Google search, regularly but still the problems occur."
Today they had their first bsod which I think is a fairly generic one looking at it:
0x00000050 (0xff000004, 0x00000001, 0xbf802ade, 0x00000000).
We've had both PC's in our shop in 2002 and ran burnin/memtests etc without errors.
Any help at all would be appreciated.
**EDIT**
I've managed to find another minidmp (attached) which points towards winword/win32k.sys which could well be a memory problem?
I've taken note of the VIA chipsets from 2002 and have forwarded the latest recommended drivers from the VIA website to our customer.
Once again, cheers for your help.
Chrism