Problem with AVG Free

By macx
Mar 17, 2008
  1. Tonite when I started up, it seemed to take longer than normal.

    Then AVG Free came up with a warning, so opened the control panel.

    Says "Anti Virus: Component status could not be determined, connection failed."

    and "Resident Shield Not Installed"

    I've done the updates, stays the same. Restarted 3 times, no change.

    I just read where Trend Micro got hacked, any connection or similarity?

    Anything else I can do?


    PS: About a week ago I purchased the AVG Anti-Spyware - the name got changed to
    Anti Virus (?) and I was provided a download link but never have gotten the key.
    Filled in their help form 2 times and sent, no response at all. Don't know if that
    has anything to do with it, I wouldn't think so being I didn't install it yet.

    (Edit) Tried updating again, it says I'm current.

    Have also found that the email scanner isn't loaded, although the icon is green. (?)

    The Control Center takes longer than normal to open, and when I try to close it
    it says it's not responding.

    Definitely something wrong!
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    "About a week ago I purchased the AVG Anti-Spyware - the name got changed to Anti Virus (?) "

    No. You purchased the anti-virus program. The spyware programs if free. They are two different and separate software programs from the same vendor. You can also get their Secuirty Suite whic containb bith plus a firewall.

    " I was provided a download link but never have gotten the key." Then you haven't installed the program correctly.

    "Definitely something wrong!" Yes, it sounds like you don't have the AV program installed correctly. Reinstall it.

    There is aslo an AVG Free for antivirus. You need to check the program out and see just what you did get.
  3. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    i agree with Bobbye. You must have ordered Anti-virus. Do you still have the email you received upon ordering? (The sender is actually "element 5" not AVG.) That first email, which included the download link you mentioned, should have also included
    • Your "element 5 order number". element 5 is the name of the company you do the purchase transaction with
    • Notice to expect your license number email within the next 2 hours
    • Notice about order problems: "Please contact GRISOFT LIMITED directly with any questions about the delivery of your order at: Is that what you used?
    • A link to an FAQ about order, payment and delivery
    • A link to your order data
    • Notice of what to do if you don't receive your license number within 24 hours (listed below)
    NOTICE: If you do not receive your License Number(s) within 24 hours after
    placing your order, please do the following:

    1. Make sure that you supplied us the correct e-mail address.
    2. Check your spam folder for the e-mail.
    3. Insure your mailbox is not full, and can accept messages.
    4. Contact your ISP to check if GRISOFT (AVG publisher) is not on its e-mail black list.
  4. raybay

    raybay TS Evangelist Posts: 7,241   +9

    We have clients all over reporting problems with AVG Anti-Virus. Something is wrong. When I look at the site, it appears they have upgraded to Version 8, from Version 7.5 and now are charging 54.99 for it. But I could not verify with AVG.
    As for the paid version, you get AVG Antivirus 8.0, AVG AntiSpyware, and several other programs and embellishments as part of the deal when you buy it. So far Anti-Spyware is free for paid customers, but I doubt that will continue to be the case.
    Also, the AVG paid version I have is $59.99 for a two year subscription... still a good deal compared to Norton, MacAfee, Panda, and so on... but probably not of the quality of Nod 32.

    Also, all our users with a professional sounding email address are now getting the request to pay for Version 8.0. I think this is part of the AVG plan.
    But when you look closely, the old 7.5.516a1225 is still updating daily and appears to continue offering protection...
    Tomorrow, we will get a error notice, or more people will receive billings for the annual paid version or the bi-annual paid version.
  5. macx

    macx TS Evangelist Topic Starter Posts: 710

    Yes - I already had both the AVG Free anti virus and the AVG Free version
    of Antispyware. Had been running like that for over a week, ever day for
    several hours, no problems at all.

    Didn't change anything, add anything, delete anything. AVG Free anti virus
    just started those problems when I booted up tonite.

    Anyway, I uninstalled it, redownloaded and reinstalled it, now everything's
    OK again. Go figure. Also did a full scan with nothing found.

    About the subscription AVG Spyware -

    When I clicked on "Purchase" (or whatever you click to start the
    process), it went to the element 5 page and highlighted (all by itself)
    AVG Anti-Virus - and there WAS NO AVG Anti-Spyware listed on
    that page. So I proceeded with the purchase as it appeared that between
    the 2 pages they had changed the name or something, the description
    was similar.

    So - completed the purchase, got the mentioned email from element 5
    telling me all that. Did NOT get the key within 2 hours. Did not get
    the key within 2 days, so DID proceed with the steps as mentioned AND
    filled out their form and submitted it. NO response at all, no key, no
    return email, no nothing. Repeated that submittal process again last
    Friday, same result. I have checked everything that's on that list several
    times and find nothing that should preclude them from sending me an
    email with the key.

    I will look at all those things 1 more time - just to be double triple sure.
    Nothing tried to block anything when I downloaded the AVG Free anti-virus
    or the AVG free version of Spyware.

    Just FYI I am running latest Firefox, XP Pro sp2, Zone Alarm firewall,
    and SSD, and NoScript. I've checked and they, too, are all set to allow
    Grisoft (did that when I downloaded the AVG free spyware).

    Another PC puzzle.
  6. macx

    macx TS Evangelist Topic Starter Posts: 710

    Ironically I ran into that when I tried to download a fresh version of
    AVG Free (7.5). Going to the AVG site directly, and to several different
    pages on their site to try to download Free 7.5, it only lead me to the paid
    8.0. Definitely a ploy IMHO to make it difficult to even find the Free 7.5
    and to sneak in the paid 8.0 instead. It talked about AVG Free 7.5,
    but there didn't seem to be any links to download it - if there were, they
    were doing a pretty effective job of hiding them!

    I had Googled AVG so of course had a number of site choices.
    After the runaround at AVG itself, I backed out and went to
    and did find the AVG Free 7.5 which I downloaded and installed no problem.

    That leads me to firmly conclude that AVG is trying to ramp up sales on
    the paid 8.0 and make it difficult to download the Free 7.5.

    But, to reiterate, I WAS able to find the Free 7.5 on i.e.,
    download and install it no problem, it works and updates just fine.

    I'm working on a newly acquired used laptop for this. I've had the paid
    AVG suite on my desktop for nearly a year now.

    But rather than take the whole suite with their firewall, etc, I have chosen
    to take the paid Anti Spyware which now appears to include Anti Virus,
    in fact even the name seemed to change when I went to purchase it,
    and use Zone Alarm for my firewall.

    You mention a "Nod 5"? Never have heard of that one - you feel it's
    "of higher quality" ??

    I've pretty much gone with everything on the sticky in this section,
    and just felt that after reading about the paid Anti-Spyware (which isn't
    the whole suite and does not include the firewall and one other little
    thing) would be better because it seemed to state that the paid version
    was "active" versus passive scanning for the free Spyware, both of which
    appeared to be available separately when I trid to purchase the paid
    Spyware last Tuesday.

    Something is definitely up with AVG! I might just have gotten caught in
    some sort of transition or something hence no key.
  7. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    are your clients running v8 or v7.5? just fyi.. i've been running v7.5 security suite since june, 07 (including an update today) without problem.
  8. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    well, i forget who said it so i can't give proper credit to someone in another thread but..

    "Who needs a hobby when you have a PC?"
  9. prmrajendra

    prmrajendra TS Rookie

    Cpu Temp

    What should be maximum Temp of CPU & How to cool down
  10. raybay

    raybay TS Evangelist Posts: 7,241   +9

    CPU temperature should be a separate thread...
    It depends on whether a desktop or laptop.
    62C at idle is a good top figure for active work... more for a well-cooled gamer.
    You will find a lot of opinions on the CPU temp numbers.
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