Ok so once a time there existed this computer with a CD drive and a DVD/CD+r drive. this computer caught a nasty cold and had to be reformatted or partitioned (i was clueless at the time so my cousin fixed the comp). in an effort to back up files a young and inexperienced boy (thats me) used a HDD from an old computer in the process he bend the little metal prongs on the back of his CD drive (1 & 2 to be exact) rendering it unusable requiring him to make due with his other drive only. this all worked out great until this now learned young man decided to bend back those prongs. as a result the CD and the DVD drives worked just fine...when only one was plugged in at a time. but when both were plugged in only the DVD would show up but wouldn't recognize any disks. end of story so i uninstalled both drives from my device manager and can't reinstall either. its a dell and i've gone to the site and downloaded the things for the drives' model but i run it and it can't find them. help?