(SATA ODD) not detected

[Lashawn Malloy]

For some reason my Inspiron 5537 laptop intermittently chooses not to detect the DVD/CD rom drive. Discs can be read in the drive at random times, but usually I'm not able to use this drive. When checking the setup utility F2 . . . I noticed that the SATA ODD is not detected. Just yesterday it was detected (no changes were made to the computer during that interval). Is this a driver issue? I would appreciate any help in troubleshooting.

 

[bazz2004]

It's a recent model so if it's under warranty I'd make use of it. You could try uninstalling the device in System Properties, Device Manager. Restart the laptop and see if the drive is detected with the default Windows drivers. Dell computers are well designed for maintenance and you could remove the drive and then reconnect it in case it's loose. That's most likely done by removing the battery, undoing one or two screws on the bottom and sliding out the optical drive.