Save an Image turns it red

[Ronan Odriscoll]

Hi,

not sure if this is in the right section or not but here goes:

I have been using a badge maker software or rather testing and on my PC (windows 7) it works great.
However whenever my friend uses it and he has windows 8 and he tries to save the picture half the picture comes out red.

Im sure I have heard of this happening before but I cant remember how to resolve it.

is there anyway of solving this or is there something that he is doing wrong? I have attached a screenshot he sent though I have asked him for a better one as this one is not great

thanks in advance
Ronan

 

[DelJo63]

:grin: the default background is RED and it appears that it may have the actual picture smaller than the frame it was created in

 

[Ronan Odriscoll]

So would that be due to the user of the Windows 8 system then?

 

[DelJo63]

Most likely it's how the image was created. Post the original graphic as actually sent from your system.

 

[Ronan Odriscoll]

Thats all he sent me but it works fine on my system but not his???

 

[DelJo63]

Where was the image created?? attach a copy of it from that system & I'll investigate how it's constructed.

 

[Ronan Odriscoll]

Il ask him to send it would it help if I send the program used to make it aswell?

 

[DelJo63]

Again::- send from the system that created the image.

the name of the program *might* be useful too