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Save an Image turns it red

  1. Hi,

    not sure if this is in the right section or not but here goes:

    I have been using a badge maker software or rather testing and on my PC (windows 7) it works great.
    However whenever my friend uses it and he has windows 8 and he tries to save the picture half the picture comes out red.

    Im sure I have heard of this happening before but I cant remember how to resolve it.

    is there anyway of solving this or is there something that he is doing wrong? I have attached a screenshot he sent though I have asked him for a better one as this one is not great

    thanks in advance
    Ronan
     

    Attached Files:

  2. jobeard

    jobeard TS Ambassador Posts: 13,469   +327

    :grin: the default background is RED and it appears that it may have the actual picture smaller than the frame it was created in
     
  3. Ronan Odriscoll

    Ronan Odriscoll TS Member Topic Starter

    So would that be due to the user of the Windows 8 system then?
     
  4. jobeard

    jobeard TS Ambassador Posts: 13,469   +327

    Most likely it's how the image was created. Post the original graphic as actually sent from your system.
     
  5. Ronan Odriscoll

    Ronan Odriscoll TS Member Topic Starter

    Thats all he sent me but it works fine on my system but not his???
     
  6. jobeard

    jobeard TS Ambassador Posts: 13,469   +327

    Where was the image created?? attach a copy of it from that system & I'll investigate how it's constructed.
     
  7. Ronan Odriscoll

    Ronan Odriscoll TS Member Topic Starter

    Il ask him to send it would it help if I send the program used to make it aswell?
     
  8. jobeard

    jobeard TS Ambassador Posts: 13,469   +327

    Again::- send from the system that created the image.

    the name of the program *might* be useful too
     


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