Hey all! Last week I heard about Scratch wireless - just what I've been looking for! Free voice, text and data over wireless. You pay for the phone, currently a Coolpad Arise and that's it. You have the option of buying day passes to voice or data over cell. So of course I jumped and did minimal research before signing up and sending them my $111. Just some background: First problem was that though I had read shipping and whatever was $6 (the phone being $99), the minimum price was $12. And that was NOT to overnight it! Nor two-day delivery. Well, OK. I think I got mine in 4 days. Second problem is that you can not edit your profile. Oh sure, you can access it. And it SAYS you can edit it. But when you go to save, the state dropdown is not and can not be populated. AND without that, your profile - full name and who knows what else - is seen from the phone. Maybe posts too. I admit, that could be considered minor. But no screen names? I suppose it keeps us all honest. But now for the problem I came to you all for. I received my phone on a Friday. I really like it. Nice heft and feel. (It is a bit slow to respond compared to my Moto X - from Republic Wireless - whom I highly recommend if you're looking for inexpensive wifi with cell backup.) It's an Android and I believe when you do use cell it is a Sprint phone. This Coolpad phone has no problem downloading data over wifi. (You can't send text unless you use the native app. But if you do, it's free over wifi or cell. A very nice bonus.) However, I have not been able to make a call over wi-fi. I did manage to email customer service and get a reply before the end of the work week. And he did 'gift' me with a 24 hour pass to use cell for free. Which took me through Saturday evening. It's now Monday evening and I am still waiting for some real help. I feel certain this company is great if you have no or only a minor problem. But this "try one thing at a time", wait for 2 emails per day, and seemingly reading from a knowledge base is aggravating. And they do not offer phone support. The tech support guy has made 3 suggestions/tests so far: download an app, connect to another wifi, test fastboot mode. I have an AT&T uVerse router HSI 2W igateway 5031NV SP. I have tried rebooting it. I looked at their forum and though there were several complaints, there was no hint of a solution except that there may be an SIP setting. I looked, I didn't see anything. The router does list this phone in the connected devices list - two Androids and two computers. I have tried connecting the phone to other wireless signals to make a call. I can still get data, but no voice. I have tried rebooting the phone several times. I tried fastboot mode. The phone even shows that it IS connected to wifi. I can't believe I'm the only person out here trying to use Scratch Wireless with AT&T uVerse. Does anyone else have this combination? And is it working? And did it work from the start? I'm really desperate for help because hell will probably freeze over before the customer service guy comes through. Ahead of time, let me apologize for the long-windedness. I like to give a lot of details so that I don't go through the question-answer-question-answer thing. And I think some people reading this might like this company so I wanted to make you all aware since I haven't seen any threads about Scratch. And let me thank you all for any help you can offer.