Server 2003 BSOD with storport.sys

[jay185]

This is a new server, after being up for 3 days it started doing bsod randomly. I really can't figure out on what's wrong. my storport.sys is updated. can someone assist me on this? thanks!

 

[Mark56]

This microsoft document deals directly with your problem.

http://support.microsoft.com/kb/945119

 

[jay185]

thanks mark!!! i'll try this and let you know if this fixes it.

 

[jay185]

After applying the patch... same thing happens... any more ideas guys? I am out to be honest.

 

[Mark56]

I only had time to check the last two minidumps and they are Both D1 which indicates a driver issue and both point towards your Raid drivers, storport.sys, mpspfltr.sys and cpqcisse.sys.

Running driver verifier may help to pinpoint and confirm which driver is the problem. Follow this guide. (This is correct for Vista, XP and windows 7 so I hope it will be OK on Windows server 2003)

For windows XP - Click on Start and then Run. Type verifier into the box and hit the Enter key.
For Vista and Windows 7 - Click on Start and type verifier into the search box then click on verifier in the list that pops up.

Driver Verifier Manager will open.

Select the first choice "Create Standard Settings" and click on the "Next" button.

Now select "Automatically select all drivers installed on this computer" and click on the "Finish" button.

A box will appear asking you to restart the PC for the changes to take effect. Click on "OK" and reboot the PC.

To stop Auto reboot so you can read the error message do this for Windows XP:
Click the Start button, right-click My Computer, click Properties, click the Advanced tab, and then click Settings under Startup and Recovery.
Under System Failure, uncheck the "Automatically restart" check box.

And do this in Windows 7 and Vista:
Click Start, select 'Control Panel' select 'System' in the left pane select 'Advanced System Settings' in the box select the 'Advanced' tab then under 'Startup and Recovery' select 'Settings.' In the box under 'System Failure' uncheck 'Automatically Restart'.

If the PC reboots normally then there is no problem with any of the drivers. If you get a blue screen straight away it will name the faulty driver. If you are absolutley certain that the named driver is OK then make a note of it.

You will then have to go back into the Verifier and instead of selecting all drivers select "Select drivers from a list". Click on "Next" and the list of drivers will appear. Select them all apart from the one you know to be OK. Click on "Finish" and reboot.

Once you have identified the faulty driver or confirmed that there are none go back to the first page of the Driver Verifier Manager and select "Delete Existing Settings" and click on "Finish"

 

[jay185]

i'll gladly do this. but where did you find "cpqcisse.sys" from the dump?

if everything went ok with verifier, does this mean its the hardware's fault already?

thanks!

i wish i can have a guide on how to read these dump files (how to debug them)

 

[Mark56]

This will show you how to debug the crash dumps, it is not all that straighforward.

http://www.windowsbbs.com/general-discussions/33471-dump-data-collection-tool-instructions.html

As far as I remember cpqcisse.sys was in the stack trace.

If driver verifier comes up with nothing it could be memory (although unlikely on a new machine) or there is some corruption or fault with a hard drive. Are you using any old hard drives? Are they IDE or SATA?

 

[jay185]

the server is using a hp smart array p410i as its controller.

 

[Mark56]

You missed my last two questions, but I have examined two more of the minidumps and they are the same as the last two, D1, which is pointing at storport and various drivers relating to the RAID controller.

Something is clearly wrong with the RAID set up, possibly something in the Bios or the controller is corrupt and should be reinstalled.

This is tricky to properly evaluate from where I am sitting.

As this is a new server I would suggest you get it repaired under the warranty.