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Server 2008 - crash

By contactluke
Jul 28, 2009
  1. Hi,

    I've been getting some really weird crashes from a 2008 x64 server. When the crash occurs the whole machine stops outputing anything including video.

    Only after a reboot do things come back to life - the event logs indicate some kind of issue with the SCSI card - but I've swapped the SCSI card from an identical machine and it still happens.

    I've run the minidump though an analysis and it looks like it's pointing to a driver issue - however I'm wondering if it could be something else (faulty memory prehaps?).

    Any help is really appreciated...



    3: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high. This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000010, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffffa6000843b9e, address which referenced memory

    Debugging Details:
    ------------------


    WRITE_ADDRESS: 0000000000000010

    CURRENT_IRQL: 0

    FAULTING_IP:
    NDIS!_NULL_IMPORT_DESCRIPTOR <PERF> (NDIS+0x42b9e)+0
    fffffa60`00843b9e ?? ???

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP

    BUGCHECK_STR: 0xD1

    LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff80001671450

    STACK_TEXT:
    fffffa60`06f5fc88 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IopLockMountedDeviceForRemove+0x17


    STACK_COMMAND: .bugcheck ; kb

    FOLLOWUP_IP:
    NDIS!_NULL_IMPORT_DESCRIPTOR <PERF> (NDIS+0x42b9e)+0
    fffffa60`00843b9e ?? ???

    SYMBOL_NAME: NDIS!_NULL_IMPORT_DESCRIPTOR <PERF> (NDIS+0x42b9e)+0

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: NDIS

    IMAGE_NAME: NDIS.SYS

    DEBUG_FLR_IMAGE_TIMESTAMP: 49e02df3

    FAILURE_BUCKET_ID: X64_0xD1_NDIS!_NULL_IMPORT_DESCRIPTOR__PERF__(NDIS+0x42b9e)+0

    BUCKET_ID: X64_0xD1_NDIS!_NULL_IMPORT_DESCRIPTOR__PERF__(NDIS+0x42b9e)+0

    Followup: MachineOwner
    ---------

    3: kd> lmvm NDIS
    start end module name
    fffffa60`00801000 fffffa60`009c4000 NDIS M (pdb symbols) c:\windows\symbols\SYS\NDIS.pdb
    Loaded symbol image file: NDIS.SYS
    Image path: \SystemRoot\system32\DRIVERS\NDIS.SYS
    Image name: NDIS.SYS
    Timestamp: Sat Apr 11 13:43:15 2009 (49E02DF3)
    CheckSum: 000B4C34
    ImageSize: 001C3000
    Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    This error is usually caused by drivers but sometimes by faulty or mismatched memory. Please attach the minidump in your next post. We'll see if it will give a definitive driver for the cause of your crashes.
     
  3. contactluke

    contactluke TS Rookie Topic Starter

    Hi, thanks for the assistance with this - unfortuanetely I can't attache the minidump here as it exceeds the max file size (it's 261kb) - so I've hosted it here...

    2shared.com/file/6892458/77d7f621/Mini072909-01.html

    from what I can tell now... NDIS.sys is relating to the Realtek NIC that we have on that machine, but I could be barking up the wrong tree.

    Cheers
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    There is the option to Zip your dump(s). It should compress that file. We've seen many issues with Realtek drivers. It wouldn't hurt to update them through your motherboard manufacturer's site for your particular motherboard.
     
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