Slow System...

[Deathking966]

My system seems to be running quite slowly of late, im not quite sure weather it's intirely down to a virus or spyware or not.

I have followed the primary removal instructions and found the odd problem,
I have attatched a log file below...

 

[howard_hopkinso]

Please attach an AVG Antispyware log to your next reply.

You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

Click start/run and type services.msc into the run box and press the enter key.

When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.

Microsoft authenticate service (MsaSvc)<Disable the service name and/or the name in brackets.

Close the services window.

Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

Click on the processes tab and end process for(if there).

msasvc.exe

Close task manager.

Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)

O23 - Service: Microsoft authenticate service (MsaSvc) - Unknown owner - C:\WINDOWS\system32\msasvc.exe (file missing)

Click on the fix checked button.

Close HJT.

Locate and delete the following bold files and/or directories(if there).

C:\WINDOWS\system32\msasvc.exe

Reboot into normal mode and rehide your protected OS files.

Post a fresh HJT log as well as an AVG Antispyware log.

Regards Howard

This thread is for the use of Deathking966 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[Deathking966]

ok followed your instructions and I have posted the logs below.

 

[howard_hopkinso]

Delete all files in AVG Antispyware quarantine.

The nasty 023 entry is still in your HJT log. Please do the following.

Run HJT and click the Config button, followed by the Misc Tools button. Click the Delete an NT service button and enter this into the dialogue box.

Microsoft authenticate service Click ok and follow the on screen prompts.

Post a fresh HJT log after doing the above.

Regards Howard

This thread is for the use of Deathking966 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[Deathking966]

ok i think got it, I had to type 'MsaSvc' into that dialogue box.

 

[howard_hopkinso]

Your HJT log is now clean.

Turn off system restore.(XP/ME only) See how HERE.

Now, turn system restore back on. This will have deleted all your old restore points and any nasties that are in them. It will also have created a new, clean restore point.

If you have any further virus/spyware problems, please post in this thread.

Regards Howard

This thread is for the use of Deathking966 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.