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smgr.exe! help!

By talstramer
Jun 9, 2007
  1. I noticed that my computer has been running really slowly lately and I'm pretty sure I have some sort of virus. I found these three processes running that are completely unfamiliar to me:

    smgr.exe
    retadpu2000352.exe
    avp.exe

    I tried running ad-adware and defender but none of those seem to work. Any help would be very much apreciated!

    (I attached a hjt log to this post)
     
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    The first two files do seem to be nasty. The third file avp.exe is normally part of the Kaspersky antivirus programme.

    Very Important: Before deciding whether you should clean or reformat your system, go and read this thread HERE and decide what it is you want to do.

    If after reading the above, you wish to clean your system, do the following.

    Go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.

    Post fresh HJT, AVG Antispyware and Combofix logs as attachments into this thread, only after doing the above.

    Also, let me know the results of the AVG Antirootkit scan.

    Regards Howard :wave: :wave:

    This thread is for the use of talstramer only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  3. talstramer

    talstramer TS Rookie Topic Starter

    Thanks for the reply, Howard. I went through all 15 steps, but my system seems to have had some trouble with a couple of them. Here are the problems I encountered:

    Step 6: Would not let me run AVG Antispyware. It installed ok, but when I try to load it I got this error message: "The application failed to initialize properly (0xc0000142). Click OK to terminate the application."

    Step 10: Tool 1 said it was incompatible with my OS (Vista). Tool 3 found three files (ssqnllj.dll, urqnomj.dll, yayawts.dll) but when I tried to delete them it proceeded to a black screen, which after 30 minutes did not go away so I was forced to reboot.

    Step 12: Said it was incompatible with my OS.

    Everything else worked fine. smgr.exe is gone from my running processes and AVG Antirootkit came out clean.

    (I attached a log from hijackthis and VirtumundoBeGone to this post)
     
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    I`m sorry, I was informed that AVG Antispyware was now compatible with Vista. Obviously there`s still some teething problems.

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

    Click start/run and type services.msc into the run box and press the enter key.

    When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.

    VundoFix Service (VundoFixSvc)<Disable the service name and/or the name in brackets.

    Close the services window.

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).

    twbutobw.exe
    lanmanwrk.exe
    smgr.exe
    VundoFixSVC.exe

    Close task manager.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O4 - HKLM\..\Run: [twbutobw.exe] C:\ProgramData\twbutobw.exe

    O4 - HKLM\..\Run: [lanmanwrk.exe] C:\Windows\System32\lanmanwrk.exe

    O4 - HKLM\..\Run: [smgr] smgr.exe

    O20 - Winlogon Notify: ssqnllj - C:\Windows\SYSTEM32\ssqnllj.dll

    O20 - Winlogon Notify: winqvn32 - winqvn32.dll (file missing)

    O23 - Service: VundoFix Service (VundoFixSvc) - Atribune.org - C:\Windows\SYSTEM32\VundoFixSVC.exe

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or directories(if there).

    C:\Windows\SYSTEM32\VundoFixSVC.exe
    C:\Windows\SYSTEM32\ssqnllj.dll
    C:\Windows\System32\lanmanwrk.exe
    C:\ProgramData\twbutobw.exe
    smgr.exe<Search your system for this file and delete all instances found.

    Reboot into normal mode and rehide your protected OS files.

    Post a fresh HJT log.

    Regards Howard :)

    This thread is for the use of talstramer only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  5. talstramer

    talstramer TS Rookie Topic Starter

    Done. Here is a fresh HJT log.
     
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Your HJT log is now clean.

    Turn off system restore.(XP/ME only) See how HERE.

    Now, turn system restore back on. This will have deleted all your old restore points and any nasties that are in them. It will also have created a new, clean restore point.

    If you have any further virus/spyware problems, please post in this thread.

    Regards Howard :)

    This thread is for the use of talstramer only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  7. talstramer

    talstramer TS Rookie Topic Starter

    Thanks Howard!
     
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