Something preventing DNS lookups

By Acinamoras
Aug 8, 2014
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  1. Intro: I was doing some computer work for an elderly couple when the internet on that computer randomly stopped working. Rather than having me fix it, they simply bought a new computer. Once I got the new one up and running, they gave me the old one. I'm trying to get it set up so my step mother can have her own computer (it's actually not too bad a computer). The only problem left is the internet problem.

    Problem itself: the problem persists on ethernet and wireless connections. The computer shows itself as being connected without any problems but chrome/firefox/ie all show "page not available" messages. They don't say dns problems specifically, but I'm pretty sure that is what I'm looking at. I can ping various ip addresses and without any losses.. I did a tracert and nslookup for without a problem. I've tried configuring the computer to opendns and Neither worked. Disabling windows firewalls and the installed antivirus did nothing for me. There are no proxies set up on the computer. Antivirus/malware scans come back clean. At this point I really don't know what to do with it. Had the people kept the install disks or backup drive on the computer, I'd have just restored the computer to factory settings.

    Any ideas would be greatly appreciated.
  2. jobeard

    jobeard TS Ambassador Posts: 14,807   +509

    Have a look at \windows\system32\drivers\etc\hosts
    get a command prompt (aka runas /user:administrator cmd and give the passwd)

    run dir \windows\system32\drivers\etc\hosts and look at the size. if it is more than a kb, it has entries in it and can be suspect.
    the required entry is LOCALHOST and everything else is optional.

    run attrib -r on the host file to make it r/w
    echo "localhost" >\windows\system32\drivers\etc\hosts
    run attrib +r on the host file to protect it

    ipconfig /flushdns
    net stop "dns client" (yes, quotes are necessary)

    you should be able to access even though your dns client is not running
    if not, investigate the LSP (winsock stack)

    you can restart dns using net start "dns client"

    test your browser access again
  3. deemon

    deemon TS Booster Posts: 146   +26

    Try not using hardcoded DNS server ( and use the one DHCP gives you automatically.

    When your country is doing some weird DNS based internet banning (eg. => so some random local web address saying that this site is not good for you or whatever, instead of where it should be going) then it's also common practice to ban first access to commonly used public DNS servers IPs that would help people evade the DNS ban.
    Last edited: Aug 26, 2014
  4. jobeard

    jobeard TS Ambassador Posts: 14,807   +509

    How to test your DNS- - -

    get a command prompt end enter NSLOOKUP
    if you get something like this
    Non-authoritative answer:
    Addresses:  2607:f8b0:4007:802::1009
    then your dns is just fine and we suspect malware or etc\hosts entries per the above

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