I read that the new thread link is locked, so i can't post anything for my computer problems. Hope this is good enough to be moved there. I've been having problems with my programs lately. Yahoo Messenger, Control panel - Add or remove programs, verizon online protection will not open. Neither will disk defragment. Wth is going on? These are the messages that show up when i try to open each program. Verizon Yahoo Messenger - Yahoo Messenger has encountered a problem and needs to close. We are sorry for the inconvenience. This has been going on for two days now. Add or remove programs - An exception occurred while trying to run C:\Windows\system 32\shell32.dll,Control_RunDLL C:\WINDOWS\system32\appwiz.cpl Verizon Online Protection - Dashboard Module has encountered a problem and needs to close. We are sorry for the inconvenience. I did a system restore, but it's still going on. If it's an adware, virus, or trojan, how can i remove it if i can't get into my virus protection program which is verizon protection?? As far as i know, these are the only programs not functioning. thanks.