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Sound Problem On PC (Virus/Malware suspected)

By Tech Zombie
Jun 5, 2009
  1. Well, I made a thread in the audio part of this forum about a sound probllem I had, and I found that my sound wasn't working because of a problem with the sound part services.msc. There is also many other services which are automatically started which appear stopped. So LookinAround said I should make a thread here, and see if it was a virus or malware. So any ideas?
     
  2. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    TechZombie

    For assistance with malware, you need start by following the directions here. Follow the instructions and post your logs to your next TechSpot post to get malware investigation/removal assistance
     
  3. Tech Zombie

    Tech Zombie TS Rookie Topic Starter Posts: 24

    I just installed Avira AntiVir. Got rid of some malware, but sound still isn't working..
     
  4. Tech Zombie

    Tech Zombie TS Rookie Topic Starter Posts: 24

    Avira found:

    TR/Crypt.XPACK.Gen
    netmon.exe
    command.exe
    TR/Dropper.Gen

    And nearly everything in the temp folder...

    Which of these (if any) do you think will be the problem?
     
  5. touch

    touch TS Rookie Posts: 978

    You need to post the log´s. As LookinAround told you -> "Follow the instructions and post your logs to your next TechSpot post"


    Because we need to get a comprehensive report of what is present in your system.
     
  6. Tech Zombie

    Tech Zombie TS Rookie Topic Starter Posts: 24

    *sigh* OK then, I will. But not just now...
     
  7. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    on the bright side..... you'll find the step-by-step process (as outlined in the 8-step instruction/process) has become both an established and successful process to help thoroughly scrub users of their malware issues (i.e. you can read through thread after thread in the Malware forums and see success stories!)
     
  8. Tech Zombie

    Tech Zombie TS Rookie Topic Starter Posts: 24

    Hijackthis log attached... I will post the others in a moment.
     
  9. touch

    touch TS Rookie Posts: 978

    You´ll probably have problems running malwarebyte, I´ll therefore suggest you post a combolog ->

    Please download combofix here ->
    ComboFix
    Before Saving it to Desktop, please rename it to 123.com to stop malware from disabling it.

    Now, please make sure no other programs are running, close all other windows.

    Please double click on the file you downloaded. Follow the onscreen prompts to start the scan.
    Once the scanning process has started please DO NOT click on the Combofix window or attempt to use your computer as this can cause the scanning process to stall.
    It may take a while to complete scanning and this is normal.

    You will be disconnected from the internet and your desktop icons/toolbars will disappear during scanning, do not worry, this is normal and it will be restored after
    scanning has completed.

    Combofix will create a logfile and display it after your computer has rebooted. Usually located in c:\combofix.txt, please attach it to your next post
     
  10. Tech Zombie

    Tech Zombie TS Rookie Topic Starter Posts: 24

    I didn't have problems with malwarebyte, it worked fine. Logs attached...
     
  11. touch

    touch TS Rookie Posts: 978

    Ok. Have malwarebyte to fix what it find, and please post the combofix log ;)
     
  12. Tech Zombie

    Tech Zombie TS Rookie Topic Starter Posts: 24

    I (think) whatever SUPERantispyware or Malwarebyte deleted fixed my computer! But It is still sooooooo slow.
     
  13. Tech Zombie

    Tech Zombie TS Rookie Topic Starter Posts: 24

    I think my problem is tr/dropper.gen or tr/xpack.gen. Help?
     
  14. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    Hi TechZombie

    Please carefully follow instructions. I think (see post #11). Touch (and/or others) are still waiting for you to post the combofix log
     
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